9 LEE wrote:

Hello Everyone!

I was approached yesterday by Bang & Olufsen about the possibility of them having a 30 minute 'Teams' chat with up to 10 of our Members.

The Bang & Olufsen Design Team would like to speak to people who are heavily invested in BeoLink Multiroom (Network Link, specifically) about their experiences, good or bad.

The initial stage would be to complete a 5 minute survey online (provided by Bang & Olufsen in Denmark) and then from the completed surveys they would like to select 10 people to speak to personally for half an hour with a view to gaining a real understanding of how their customers use it, how they like or dislike it, and I would guess to receive constructive criticism (and some great ideas and suggestions) from the people who know and love the brand and products.

We are the 'hardcore' buyers and enthusiasts of B&O, and they would like to hear what we have to say!

So, if it's okay with everyone I'll post a link to the survey either later today or tomorrow?

Kindest Regards

Lee

I'm not in the target, not being a Beolink user but I found the idea as much surprising than interesting and truly encouraging.

Having often said than B&O isn't concerned about their historical clients, I'm quite happy to be proven I was wrong.

Sounds like a great opportunity, I'm in! Thanks.

Hello I am in as well 🙂

Hi Lee, thank you for posting.

I would be interested, i utilise Network Link with the TVs and also 4 speakers, that was the reason that I bought all new equipment 

My concern is how this will be in the future with future platforms they are introducing. 

I'm not in the target group as well, not being a NL user.

But if I had the chance to talk directly to B&O I would ask them to improve their product repair policy.

As lots of new products are heavly dependent on electronic circuits and some of them are simply discontinued from the market, there should be a way to keep the customer base assisted even when no replacement parts are available from B&O.

My suggestion is to copy Apple's policy: the customer trade-in the non repairable product and gets a good discount to buy a new and equivalent product from the current portfolio.

I’d be interested in completing the survey- my main gripe is dropping the ml/nl converter from the lineup, it is such a great product and opens up a lot of possibilities for NL users to access iconic vintage kit, as well as integrate non B&O kit via the aux in.

I’ve heavily invested in NL products, overall a happy user, but on some occasions also heavily irritated. So, if there’s an option to give constructive criticism, then I would be willing and happy to provide my experiences.