Kim,
I've just done a
faux purchase on Beoplay, requesting shipping to Canada. Price indicated
are in CAD. There are terms and conditions which I guess you are forced to
accept before the contract is deemed in force.
B&O PLAY TERMS
& CONDITIONS
Prices
All prices are stated
inclusive of all applicable taxes. B&O PLAY does not offer VAT refunds for
orders placed online at beoplay.com. The price applicable is the price set out
next to the product in question on the website on the date of ordering. While
we try to ensure that all prices on our website are accurate, errors may occur.
If we discover an error in the price of goods you have ordered, we will inform
you as soon as possible and give you the option of reconfirming your order at
the correct price or cancelling it. If we are unable to contact you, we will
treat the order as cancelled. If you cancel and you have already paid for the
goods, you will receive a full refund.
Delivery charges are
set out in the section Shipping and Handling.
Payment - Credit/debit
cards
We accept payment by
MasterCard and Visa. Your credit/debit card will be pre-authorised for payment
at the time of ordering. As part of this authorization process, your bank will
place a hold on your account for the purchase amount of the order. The hold
will be removed after a number of days determined by your banking institution.
You will not be charged for the goods until they have been shipped.
The B&O PLAY
payment solution is based on the SSL standard, which means that your
information submitted in connection with the payment transaction is protected
by encryption.
Delivery - Destinations
Delivery is only made
to addresses in:
• Austria, Belgium,
Denmark, France, Germany, Italy, The Netherlands, Norway, Spain, Sweden, Switzerland,
United Kingdom
- Times of delivery
The usual time of
delivery depends on the address of delivery and is estimated in the Shipping
and Handling section.
- Liability for late
delivery
B&O PLAY makes
every effort to deliver goods within the estimated timescales; however delays
are occasionally inevitable due to unforeseen factors. If B&O PLAY does not
deliver the goods within the estimated timescales, you should request B&O
PLAY to make the delivery within an additional period of time which in the
circumstances is appropriate. If B&O PLAY fails to deliver the goods within
that additional period of time, you are entitled to terminate the contract.
Cooling-off right
You have the right to
withdraw from your purchase within fourteen (14) days after receipt of the
goods without giving any reason.
The cooling-off period
will expire after fourteen (14) days from the date on which you acquire, or a
third party other than the carrier and indicated by you acquires physical
possession of the goods. In the event of different goods ordered in one order,
but delivered separately, the period is calculated from the date when the last
goods are in your possession.
To exercise the
cooling-off right you must inform B&O PLAY of your decision to cancel this
contract by an explicit statement. You can do this by filling in this form.
To observe the
cooling-off period, it is sufficient for you to send your communication
concerning your cooling-off right before the cooling-off period has expired.
Returning of the goods must be made no later than fourteen (14) days from the
date on which you notified us that you decided to exercise the cooling-off
right.
- Cooling-off effects
If you regret your
purchase, we will reimburse you for all payments received from you, including
the costs of delivery (with the exception of the supplementary costs resulting
from your choice of a type of delivery other than the least expensive type of standard
delivery offered by us), without undue delay and in any event no later than
fourteen (14) days from the date on which we were informed about your decision
to cancel this contract. We will make the reimbursement by the same payment
method used in the initial transaction unless otherwise expressly agreed. In no
event will you be requested to pay any fees in connection with the
reimbursement. We may withhold reimbursement until we have received the goods
back or you have supplied evidence of having sent back the goods, whichever is
the earliest.
If you would like to
discuss your cooling-off right and return of products, please contact us.
Complaints
Any complaints will be
handled by our customer service in accordance with the relevant national
legislation.
You can complain to
B&O PLAY by the means mentioned in the section “How to contact B&O
PLAY”.
Governing law and
jurisdiction
These Terms and
Conditions are governed and construed in accordance with applicable law. Any
disputes will thus be settled by ordinary courts of law.
Continue shopping
Free and fast delivery
Free return
It's easy
1.
By agreeing to the T&C’s, Beoplay as a
European company accepted the Contract.
2.
You paid by credit card – so it is likely that
Visa Canada and Beoplay (Euro legislation) are jointly liable. i.e. you can sue
Visa/Mastercard for non-performance.
3.
Although the Beoplay T&C’s omitted Canada as
a delivery destination, by agreeing to the T&C’s, both parties agreed on
the sale.
4.
T&C’s indicate that free delivery and taxes
are paid at the point of sale.
5.
The T&Cs also have provision for a
cooling-off period of 14 days once you or your 3rd party receive the
goods. This means you can reject them and return them for free at any point up
to that 14 days and for any reason (no reason).
I would imagine it is a problem both with the Beoplay email
address you used and with UPS. I would tell UPS you refuse to accept the goods
with any cost additions and tell them to return Sender period! I would contact Beoplay
and tell them this is your intention and request a refund. If they fail to do
so, sue the Credit Card Company.
If you still want you Beoplay goods, (I think UPS is wholly at fault here - with their usual megacorp arrogance), buy from the Toronto B&O Dealer direct.
