So an update, I did receive a reply from Denmark, which I have pasted below:

Subject Compliments and Constructive comments re Bang& Olufsen. Response By Email (xxxxxxxxxxx) (21/12/2017 11.30 AM) Dear Mr David Coyne,   We acknowledge receipt of your complaint to Mr Henrik Clausen, who has asked Customer Service to respond to you.    First of all we are indeed very sorry to learn about the problems you have experienced with some of your more recently purchased Bang & Olufsen products; issues of which most are software related.  Let there be no doubt that the BeoSound Moment software when introduced, did not deliver the intended flawless and smooth user experience. However, with the extensive software upgrade earlier this year, we find that the product performance has improved significantly which is also supported by the feedback we receive from most customers.      Therefore it is also with much regret that we shall have to cease production of BeoSound Moment with immediate effect due to lack of component issues with one of our suppliers. We have put much effort into finding alternative solutions to keep the production going but regrettably without success. It is important for us to underline that we shall of course continue to implement improvements in the product and provide service of the product for all existing customers.   We hope this explains the situation in a satisfactory way and once again apologize for the inconvenience caused.   Season's Greetings from Bang & Olufsen   Kind regards, xxxxxxxx(Ms) | Customer Service       Bang & Olufsen A/S | Peter Bangs Vej 15 | DK-7600 Struer | Denmark link|

My Response to B & O below:

Dear XXXXXX

Quite interesting to me is the reason given for the Moment being discontinued: problems sourcing component(s). Is this just bad luck / bad timing, or this is B&O amateur hour for operations.

Hmmm,

So you buy a product that doesn't work, you get offered your money back because of that and then you opted to buy even more stuff that doesn't work?

Are you suggesting i have mental health problems LOL  :)

All the Moments I've ever sold have just become either ornaments, or a fancy 'AUX' conduit - including my own, which I sold after about 4 months.

I think the response is pretty poor.  Reading between the lines they've basically admitted it was a mess from day one, there are still plenty of people who aren't happy, and they've thrown the towel in on the whole project as it's just not worth the effort going forward.

Or am I just being cynical?

Lee

Thats probably a fair and honest response Lee.

Happy New Year to you.

P.s The Beocentre 2 I bought from you all those years ago is still working beautifully (as a standalone radio/ cd player)

That said, now it's discontinued they'll probably end up getting the software right and it'll be a nice, useable product. That does seem to be the way these days. Release it full of faults, then discontinue it, then get it sorted.

Ah well.

Lee

9 LEE wrote:

That said, now it's discontinued they'll probably end up getting the software right and it'll be a nice, useable product. That does seem to be the way these days. Release it full of faults, then discontinue it, then get it sorted.

Ah well.

Lee

A dream scenario for a reseller of such products.

Just wait untill they are discontionued and the problems wth them are sorted out ;-))

MM