Not able to update Beoplay M5 ( firmware )

4 replies
RH
Rasmus Holtet Rüsz
Bronze
3 posts
Posted February 24, 2020 at 08:12 GMT
#2133953

Hi BeoWorld 

I just received my new Beoplay M5 after i bought in online here in Tokyo . Quickly discovered for some reason Item and serial No. was not listed in the Beoapp conf. overview. However it is listed on the product itself. can only reg, as generic speaker in the BeoApp .

firmware version 1.15.18747

I assume the missing item + serial no. in the conf. is what prevents me from updating.  my otter M5 is at version  : 1.21.34088.134789577

Beotool service report says, not able to connect to beoportal , not able to verify software update. 

thank you 

regards,

Rasmus 

A(
andybandy (archived2)
Bronze
155 posts
Posted February 24, 2020 at 15:15 GMT
#2133954

Hi. 

You need to contact product support at B&O and get them help you to put back the serial number. 

Maybe you need to go true an retail, dont know how it is in Tokyo. 

They can save it, or if not you need to send it in and get and replacement unit. (new)

N(
ngnear (archived2)
Bronze
247 posts
Posted February 24, 2020 at 19:04 GMT
#2133955
I just checked my M5 with the BeoTool.

The BeoPortal is being shown as “not ready” even though it was accessible at the weekend.

Perhaps give a day or two to see if it goes back online.
J(
Jwichlas (archived2)
Bronze
1 post
Posted January 7, 2021 at 05:46 GMT
#2133956

I am having the same problem, anyone having any insight on how to fix the problem?

 

Regards, Joerg

or
BeoWorld Gold Membership card
Join BeoWorld

Register to access the forums, reference material, and exclusive member benefits — including our monthly prize draw.

Become a Member

December 2026 Prize Draw

Gold Members Only

As a Gold member you're automatically entered into our exclusive prize draw — your chance to win iconic Bang & Olufsen products. A unique benefit of BeoWorld Gold membership, every draw brings a new opportunity to win something special.

View Prize Go For Gold