Tifoso48 wrote:

it really makes me wonder if B&O is abandoning the USA . I really love the brand but I am starting to lose faith!

I don't think it is unique to North America, the situation is similar in the UK.

One could argue that it is sensible as they have a large set up in Struer and most equipment is now made elsewhere. Having the service advice line there is quite logical. Especially as the products now all rely on module replacement.

Tifoso48 wrote:

I really wonder what is going on with B&O in the USA. I just called tech support and ended up talking with someone in Denmark. I asked them what happened to their technical support center in Chicago and I was told it was closed down and all calls now get routed to Denmark.

So now this in addition to closing flagship stores in major markets - it really makes me wonder if B&O is abandoning the USA . I really love the brand but I am starting to lose faith!

It's probably just as well.  In my experience people in Denmark speak better English than most 'native English' speakers, including North Americans 😁

Tifoso48 wrote:

I really wonder what is going on with B&O in the USA. I just called tech support and ended up talking with someone in Denmark. I asked them what happened to their technical support center in Chicago and I was told it was closed down and all calls now get routed to Denmark.

So now this in addition to closing flagship stores in major markets - it really makes me wonder if B&O is abandoning the USA . I really love the brand but I am starting to lose faith!

They are not (!) giving up the USA.

Maybe in the end you guys are better off with service from Struer - you've got the direct line, then!

MM

My dealer told me about this a couple of days ago. Note that there will only be TWO tech support people in Denmark taking these calls. The dealer said it was due to "budgetary constraints." This truly does make me worry. I tried for over an hour and was unable to get through to the tech support. At least we have BeoWorld!

BTW, related to my earlier thread about changes in shipping procedures: it took over 3 weeks and I still had not received my 2nd BeoSound Moment. My dealer was furious with B&O corporate and had no explanation. Fortunately, he took matters into his own hands and overnighted to me the only Moment in stock anywhere in the U.S. I just received it today.

The new shipping delays and now the closure of the U.S. tech support have me very concerned.

Millemissen wrote:

Tifoso48 wrote:

I really wonder what is going on with B&O in the USA. I just called tech support and ended up talking with someone in Denmark. I asked them what happened to their technical support center in Chicago and I was told it was closed down and all calls now get routed to Denmark.

So now this in addition to closing flagship stores in major markets - it really makes me wonder if B&O is abandoning the USA . I really love the brand but I am starting to lose faith!

They are not (!) giving up the USA.

Maybe in the end you guys are better off with service from Struer - you've got the direct line, then!

MM

MM,  What makes you think B&O is not leaving North America?  There is much more evidence to suggest they are leaving.  At the rate they have been closing stores, it appears they will be gone in less than a year.

I can understand the frustrations of the remaining dealers.  I checked Amazon for the Besound 2.  Amazon not only has it but also has two day delivery.

The good news is that, according to the latest quarterly report, B and O revenue is up, Beoplay revenue is up, North American revenue is up, and over 300 third party dealers have been added in North America.