B and O web now has new customer support contact information including many phone numbers, many listed as having 24 hour support.https://www.bang-olufsen.com/en/support/beoplay-contact
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New Customer Support Numbers
5 replies
In the USA, that's the same number as last year, though of course it terminates somewhere else now. 24-hour availability is new. Isn't VoIP wonderful?! If one speaks English, the same 24-hour service is available in China. Wonder where the staffing is... flip 8-hour shifts US/UK/AU? Must call them at 3AM sometime... Apparently it's not from bilinguals at HQ, else you'd be able to get service in Danish 24-hours too...
So where did your in-home service guy travel from, and was he an independent contractor or employee, of B&O or a third-party service company?
He works for B and O. The old USA numbers I always saw were 847, not 844. Have been discussing a pair of Beolab 50s with a dealer 1000 miles away. They also referenced a B and O employee in Illinois who would be able to assist me with the setup if I decided to purchase the 50s.
The toll-free 844 number was in this review from last July, so that's what their publicist must have been giving out as company info.
www.soundstagesolo.com/index.php/equipment/headphones/146-b-o-play-beoplay-h9i-bluetooth-noise-canceling-headphones
Nice that your repair guy is still an employee, good everybody didn't have to quit or move from area code 847 to NY.
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