Moment is stuck displaying B&O logo

6 replies
J(
Offline
johnbrks (archived2)
Bronze
Posted May 24, 2017 at 05:56 GMT
#2085587
 i was playing a song on the moment via DLNA and when the song ended, my moment interface suddenly displayed B&O.  it does this for about 20 seconds then flashes off and displays B&O again.  it never boots (with the watercolors).
I have tried:
1. resetting the interface with a paper clip (no effect)
2. powering down the sound heart and turning it back on (no effect)
3. resetting the sound heart to factory settings.  this had no effect (other than now i cannot connect to the sound heart with the app as it is no longer connected to the network)
any thoughts?
L(
Offline
lylebclarke (archived2)
Bronze
Posted May 24, 2017 at 07:50 GMT
#2085588
Hej John

Sorry to hear about your issue.

I asked the team about your issue and they said you will need to contact your dealer to get it resolved.

Cheers

Lyle
Z(
Offline
zerocool143 (archived2)
Bronze
Posted May 24, 2017 at 08:05 GMT
#2085589

Try to open the tablet and remove the battery for a couple of minutes. If this doesn't work then  you need to ask your dealer to replace the tablet.

C(
Offline
Chris (archived2)
Bronze
Posted May 24, 2017 at 08:25 GMT
#2085590

Do not open the unit under warranty conditions.

As Lyle mentioned, contact your dealer and they will take the necessary steps or replace your Jukebox.

He needs the complete Moment (Jukebox + Soundheart).

KI
Offline
kirangohel
Gold
Posted May 24, 2017 at 10:08 GMT
#2085591
Happened to me when I first purchased in December and did the update straight away.

I got it replaced then I let it charge fully then I updated it 👍🏻

All working flawless so far...

My B&O Icons:

BeoCenter-9500.png BeoCenter-9500.png
Beoremote-Beo4.png Beoremote-Beo4.png
Beovision-Avant.png Beovision-Avant.png
Beosound.png Beosound.png
Beosound-Moment.png Beosound-Moment.png
Beosound-Explore.png Beosound-Explore.png
Beosound-Essence.png Beosound-Essence.png
Beosound-9000.png Beosound-9000.png
Beosound-5.png Beosound-5.png
Beosound-4.png Beosound-4.png
Beosound-2.png Beosound-2.png
Beoremote-One.png Beoremote-One.png
Beoremote-Halo.png Beoremote-Halo.png
Beoplay-A1.png Beoplay-A1.png
Beolab-18.png Beolab-18.png
Beocenter-2.png Beocenter-2.png
J(
Offline
johnbrks (archived2)
Bronze
Posted June 10, 2017 at 06:50 GMT
#2085592

Thanks.  it had to go in.  apparently bricked by the update.  i got it back after two weeks and now it will connect to wi-fi, but not beoportal, deezer or tune in.  all was fine before this.

i tried moving it to a fixed IP address, but no luck.  i can play music from my DLNA, but it will not log into deezer (failed login) or check for software updates (unable to check for software update).

 

sigh.

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