Hi everyone,

I’m new to this forum so my apologies in advance if I’m not doing this right. I have just entered the Bang & Olufsen world and naturally, I’m in love.

However, I’m having a small problem that I can’t seem to get to the bottom of, and was wondering if any of you have experienced this / know the solution. I have looked in your forum archives/active threads and do not see this mentioned. 

I have 2 x M3s and 1 x M5 (with a ton more speakers in my shopping cart- ha!), and I use Airplay 2 via Apple Music. I have a Google Wifi router— and it generally works very well. However— I’ve noticed that if I add to the ‘up next’ feature on Apple Music (i.e. if I add a song to the queue to play next)— the two M3s get kicked off the connection. The M5 continues to play as normal. I then have to unselect and re-select the M3s (in the airplay menu) and they then re-sync. They will not resync without my intervention. It’s very frustrating as I often add songs to ‘up next’— and now it seems to lose the connection when I do.

I should note that it plays perfectly if the up-next is uninterrupted- no disconnection issues. 

Have any of you experienced anything like this? I’m fairly tech savvy, and my only assumption is that the Apple Music app is quietly buffering/uploading the next track in the background somewhere, and when I alter it/add to it, it somehow disrupts the connection to the M3s and disconnects them. 

Any advice would be gladly received— I’ve been speaking with B&O support but they’re so slow to respond that I figured this may be more fruitful.

Thanks in advance—

Ben 

EDIT: I made a youtube video to properly display the problem I'm having-- I've uploaded it here:

https://www.youtube.com/watch?v=S-KAOqaN_fE&feature=youtu.be