The store finally admitted that the tv was sold without the latest software update and I was given a full refund! I'm very relieved and will keep my Loewe Ergo which still works well!

I'm so glad you got it all sorted out! There's nothing worse (in terms of buying electronics) than buying a faulty item and havin g grief from the dealer!

Now you can put that money towards a B&O screen, whether it be a BV5, BV8, BV10 or BV7 :)

Superb Brunetto, well done and sorry for the hassle you had.

Sounds like Tricia from Loewe Contacted you, she is really cool.

The previous poster is right the sale of goods act is there to protect the store as much as the customer and the store does have the right to rectify any initial problems (please note did not use issues Kokomo ;-)), However you had this one on your side because they sold you an old set when you had ordered the new one. As I said before your timescales sent alarm bells going. You could probably adapt the sale to any one of the three core sale of goods act principles.

1. Item has to be fit for purpose. - Okay maybe nothing on this one

2. Item has to be of merchantable quality. - It was an old set with old sw

3. Item has to be as described. - It was a old set and not new as was stated to you.

Software is a issue any new tech has and it is easily updated, Loewe had a sw issue 3rd quarter last year mainly due to freeview changes but this has been sorted now, A little bit of prep and care in giving the customer what they want ie order a new one, then you would probably be a happy Loewe customer.

Really sorry for your experience, it seems to be retailer based more than Loewe (who offered bigger set and accepted you not wanting it but wanting refund) or equipment (if it was ordered new it would have worked) based.

Kindest Regards

WAV

WAV,

        I can only offer my sincerest thanks & admiration for the professional way you have offered your help to one of our members. I think Leowe are very lucky to have dealers such as yourself who really take an interest in the brand & upholding its good name. Take a bow & welcome to Beoworld🙂

Chris.

Wav, I'm really impressed by your professional way of dealing with this situation and I wish to thank you again for your kiind interest. I don't want to completely lose my faith in Loewe, as a matter of fact I think I've never lost it. I was also very impressed by the call I received from Patricia Smith. She was trying to rectify the problem in any way and I could feel she was truly concerned about the matter.

As I previously said I'm glad all this ended well and I'll wait a little longer to see what the future has in store!

Bruno 🙂

Superb I get to say my classic Bruce Willis-esque line "I was only doing my job!" 🙂

Am glad your faith is not completely lost with Loewe, You may never change your television or you may go along the Bang & Olufsen route........ important thing is your back to situation normal and semi happy............. all good :-)

WAV