A friend of mine had the same experience. The TV broke down after only 1 year in operation.

Sorry to hear of your experience with your tv.

why not try and get a used Bv 7 maybe,if you can't afford a new one?

I wish you luck.

:-(, Gutted.

Perhaps an ex-display Bvis 7-40? You should be able to get 10-20% off.

The store I bought the Loewe from is refusing to give me a full refund as it's not part of their policy. Is this true?

They said they want to keep the tv and test is for a few days and if found faulty give me another one.

I've always believed the law protects me in these cases. I should be entitled to a full refund, particularly considering the fault developed after only few hours!!

Could you please advise me of what should be my next step. Really need some help please 🙁

Goods not fit for use....did you buy it on a credit card ,they maybe able to help you,as they have a duty as well.

Sale of Goods Act

Under the Sale of Goods Act 1979 traders must sell goods that are as described and of satisfactory quality.

If consumers discover that products do not meet these requirements they can reject them and ask for their money back providing they do so quickly. Alternatively, they can request a repair or replacement or claim compensation.

The Sale of Goods Act has been amended by the Sale and Supply of Goods to Consumers Regulations 2002 which transpose a European Directive. Although the impact of the Regulations is relatively modest there are some useful benefits for consumers.

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Really sorry to hear of your experience. It can be really awful to buy a product and then find it does not come up to expectations.

As far as a refund is concerned, I think you are entitled to a full reimbursement if the product is not "fit for purpose", in other words faulty. I think I am right in saying that under consumer law you are entitled to a refund and not just a replacement product. Of course the retailer would have to accept that the tv is indeed faulty.

Hopefully someone else on the forum with legal knowledge will be able to advise you further.

Best wishes,

Neil.

I paid the first half with my debit card and the second half on my credit card when the tv was delivered.

I noticed the firts problems after only 3-4 hours of use while I was still doing the setting up. The engineer came twice and couldn't really find any fault. He also updated the software and then took the set away, back to the store. They said they want to test it and if it is found faulty they can replace it. Under the law I am quite sure I can ask for a full refund but they are objecting this. It's not their policy I was told and I know this is rubbish. I think they just don't want to lose the sale

Sorry to hear about your bad experience. I have a fully loaded LCD Loewe for 2 years now without any problems at all. Works like a charm.

Maybe you should give it another try. Let them fix or exchange it before you give up.

Make a note of the serial number before they take it away! They could simply exchange it for a working one (thus covering themselves that it is fit for purpose) and you seem adamant you want rid of it.

You are entitled to a full refund as far as I'm aware for return of the non working TV.

Chris.