Issue with AppleTV after upgrade to tvOS 13

58 replies
Millemis
Offline
Millemis
Bronze
Posted October 3, 2019 at 17:07 GMT
#2128204

ibg001 wrote:

Again we see how bad the B&O customer service has become, which is sad.

The answer from B&O customer service is: "If it is an iOS that cause issue we recommend you to contact Apple Support."

Can it be worse? The so called customer service do not even know that there is a PUC update already and probably not even know that PUC tables is a part of the B&O software. 

Now I just hope that the new PUC table can be installed manually by a technician since my TV is a BV8-40.

The guys did update the PUC table very fast when it became clear what the reason was.

Why blame the costumer service - these guys are also BV/ATV users and maybe they did not know that it was done by the time you asked.

I see no reason why it should not be available through the manual update!

MM

Location: Flensborg————Danmark

S(
Offline
Schlaumeier (archived2)
Bronze
Posted October 4, 2019 at 15:50 GMT
#2128205
ibg001 wrote:

Again we see how bad the B&O customer service has become, which is sad.

The answer from B&O customer service is: "If it is an iOS that cause issue we recommend you to contact Apple Support."

Can it be worse? The so called customer service do not even know that there is a PUC update already and probably not even know that PUC tables is a part of the B&O software.

Now I just hope that the new PUC table can be installed manually by a technician since my TV is a BV8-40.

sorry, but tvos13 doesn't work properly. I start apple tv via beo4 and I have to press the green button additionaly to get the apple-homescreen.

it has nothing to do with b&o and pucs.
B(
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beolion (archived2)
Bronze
Posted October 4, 2019 at 17:41 GMT
#2128206
I admit that I always have my AppleTV turned on and I am right now just watching a movie rented on ATV.

I have an AppleTV 4 and 4K and I have not had any issues after the TVOS upgrade.

Besides the AppleTV, I mainly use Netflix, Infuse and Media8 player.

I have them connected to BV7, BV8 (both TVs are using the same AppleTV using a splitter) and Avant55 Mk1.
kuyttendaele
Offline
kuyttendaele
BronzeFounder
Posted October 4, 2019 at 18:19 GMT
#2128207
ibg001 wrote:

Again we see how bad the B&O customer service has become, which is sad.

The answer from B&O customer service is: "If it is an iOS that cause issue we recommend you to contact Apple Support."

Can it be worse? The so called customer service do not even know that there is a PUC update already and probably not even know that PUC tables is a part of the B&O software.

Now I just hope that the new PUC table can be installed manually by a technician since my TV is a BV8-40.

I don’t have an issue with B&O’s Customer Service.

The issues launch issues with my BV14 and now with the AppleTV were al solved with the correct communication.

I know companies with far worse Customer Service.

Karel.

My B&O Icons:

BeoCenter-9500.png BeoCenter-9500.png
Beoremote-Beo4.png Beoremote-Beo4.png
Beovision-11.png Beovision-11.png
Beosound.png Beosound.png
Beosound-Essence.png Beosound-Essence.png
Beosound-Emerge.png Beosound-Emerge.png
Beosound-Balance.png Beosound-Balance.png
Beoremote-One.png Beoremote-One.png
Beoplay-S3.png Beoplay-S3.png
Beoplay-M3.png Beoplay-M3.png
Beoplay-H9i.png Beoplay-H9i.png
Beoplay-Earset.png Beoplay-Earset.png
Beoplay-E8.png Beoplay-E8.png
Beoplay-A1.png Beoplay-A1.png
BE
Offline
beopaul
Bronze
Posted October 8, 2019 at 08:54 GMT
#2128208
kuyttendaele wrote:

Probably... but you'll have to contact your dealer as I don't have a BeoSystem3

For those of us who still have dealers. My closest one is now 800 miles away.
I(
Offline
ibg001 (archived2)
Bronze
Posted October 14, 2019 at 19:58 GMT
#2128209

I have now got a BeoVision Horizon and downloaded the new AppleTV puc table and it is working fine except one thing. 
How do I open the new control menu? On the Apple remote it is long press on the TV button. Which button on the BeoRemote One? It is not in the list menu.  

P(
Offline
poodleboy (archived2)
Bronze
Posted October 14, 2019 at 22:05 GMT
#2128210

Maybe somebody(s) could put together puc tool packages and rent them out with instructions and/or facetime consult. Don't think they could make a lot of money, but if it doesn't interest B&O, it could be a nice side business for someone. I would even bet there are some beoworlders who could update the codes. Just thinking...

M(
Offline
mickhoog (archived2)
Bronze
Posted October 15, 2019 at 10:53 GMT
#2128211
I just updated mine and in the device setup I chose off at tv standby

I put the tv in to standby. The ATV is still on.

F(
Offline
flx (archived2)
Bronze
Posted October 15, 2019 at 12:59 GMT
#2128212

Aussie Michael wrote:
I just updated mine and in the device setup I chose off at tv standby

 

 

I put the tv in to standby. The ATV is still on.

 

 

I have the same issue, ATV 4 turns back on. Why ? Tried everything (turninh HDMI- CEC off, airplay off, ,,,) something in the newer tvs must maybe sent over hdmi from time to time turning atv on. I put some heat sinks on it. D'ont care anymore

I(
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ibg001 (archived2)
Bronze
Posted October 15, 2019 at 13:10 GMT
#2128213

Do you know how to activate the new control menu on the ATV where you can switch user and hibernate? 

On the Apple remote it is a long press in the TV button. What is this on the BeoRemote if possible?

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