I have the same problem with B&O. 

 

My Beosound Moment is the 3rd time broken and since nearly 4 weeks my dealer send the unit to danmark. But no response if I will get the unit back before chrismas. 

 

Hi, I have also a process against B&O regarding my Beolab 50. My dealer send a complain about 3 weeks ago and they dont respond.

So what is happening? I am soon about to return these speakers and make a 100% refund. I also want to warn other people from buying the Beolab 50 right now which is a "speakerlottery" if you get a 100% working speakers or not.

Best Regards
Martin

I am about to buy BeoSound Stage to go with 55" LG C9, with a 2nd hand BV7 floor stand and the C9/Stage adapter from STBbrackets.

I am now hesitant based on these recent posts, and will wait out to see how B&O handles the cases. I have a dealer in my city (a multi-brand Hi-Fi store that also sells B&O), so I'll definitely buy the Stage from them and not from an online shop.

Out of interest, does anyone here have Stage with LG C9? Is the combination free from the reported audio/HDMI ARC issues?

Did you see this thread?

/forum/general-discussion-and-questions/beosound-stage---lags

The post refers to the C9

Mine was a different LG model. But the issue is the incompatibility of the HDMI ARC connection.

Forester1 wrote:

Did you see this thread?

/forum/general-discussion-and-questions/beosound-stage---lags

The post refers to the C9

Mine was a different LG model. But the issue is the incompatibility of the HDMI ARC connection.

Thanks, I saw that. It increased my concern, as the C9 is supposed to be the most compatible TV with Stage – BeoRemote One integration and all. Better wait for the audio issue to be solved, then.

I managed to speak to someone today. They were very sympathetic and said they understood my frustration. The problem lies with their HQ. I ask myself why cannot they pick up a phone to a colleague and get it sorted immediately. How long does it take to generate an email which includes a return address and postage label? The guy said he would do what he could. Hours later I have still not heard a thing. It's pathetic.

 

I will keep posting about this wherever I can find B&O being talked about on the internet.

 

Do not buy from them online and expect follow up customer service to the standard you have a right to expect.

Just received the following message from a B&O representative on Twitter!

Hi Peter! Please accept our sincere apologies for the delay and any inconvenience this might have caused. I just saw that your email case was updated. Our service team manually submitted your return order just a few moments ago. Within the next 4-5 hours, you will receive an automated email with the shipping label and further instructions. Please make sure to check your spam folder too.

So Twitter does have a good side!

Fingers crossed.

At long last, I have received the information and labels that will now enable me to return the stage.

 

Now I will find out how long it takes for me to get the refund!

 

Thank to those who have taken an interest in this thread. The fact is, it should never have been necessary for me to start it.

I don’t think it is because of trouble you face delays.

But they struggle.

They had a terrible last quarter. Sales was down with more than 30%.

The link is Danish.

https://www.recordere.dk/2019/12/skulle-have-vaeret-fremgang-nu-nedjusterer-bo-markant/