I wonder what B&O feel about me (or any other customer)?
I have owned B&O audio and TV since the early 1980's and still use my Beovision 10, Beolab 6000, Beosound 3200, Beosound 1, Beosound 3) daily. Most of these of course are older products. when looking at updating / replacing them I feel that b&O have been offering me a range of solutions to connectivity problems i don't have and when investigating further find it difficult to see wha the premium pricing offers above similar solutions from Apple or Sonos for example.
I have bought a variety of Play products but have been unimpressed with the functionalty (I own both the Beolit 12 and H8's neither of which work properly). Recently B&O have made it impossible to return Play products via dealers and will only communicate via e-mail or social media. Finally I have had problems discussed elsewhere with a repair which was handled badly and now see that they want customers to pay a premium for additional 'care' that should come as standard for a high end product.
I'm left feeling that B&O don't really want to bother with me as I don't fit a demographic that will spend 10's of thousands of pounds on a bespoke installed system nor one that solely spends a couple of hundred pounds via the internet and shrugs when the product proves disposable.
So in the end I feel that I don't much want to bother with B&O right now.