Help! - No sound from Beolab 19 playing from Moment

52 replies
Henrik wrote:

There! Mine is functioning again!

Got home from three weeks of vacation yesterday night. I had followed the forum with half an eye while I was away, so I knew there was a software update waiting for me, but I didn't expect it to solve anything. Updated the Moment right away but waited until today to try anything as it was really too late to start playing music.

Today I disconnected the PL cable, switched the Beolab 19 to wireless and tried to connect it again. Came onboard on the first try! So now I've moved it back to where it used to stand. Happy as anything!

Here's the software I'm currently running.

-h.

Great๐Ÿ˜

Happy for you.

I have also updated, but I have no current problems with my Moment.

Location: Sweden

My B&O Icons:

Beovision-11.png Beovision-11.png
Beosound-Emerge.png Beosound-Emerge.png
Beoremote-One.png Beoremote-One.png
Beoplay-M5.png Beoplay-M5.png
Beoplay-M3.png Beoplay-M3.png
Beoplay-Earset.png Beoplay-Earset.png
Beoplay-Beosound1.png Beoplay-Beosound1.png
Beoplay-A1.png Beoplay-A1.png

Hiort wrote:

Great๐Ÿ˜

Happy for you.

The joy was short lived, alas. It worked this morning, but when I returned home in the afternoon after having been away for a few hours I noticed that only one of the 18s were playing. No right channel, and no sub. Tried to connect everything again, but was met with the familiar problem of all speakers being listed as "other" and none of them playing a sound. A few hours later that problem went away, like it usually does, and I have sound in my Beolab 19 again. But now my right 18 refuses to play anything and behaves very much like the 19 did: It is discoverable and plays the "locate speaker" sound, but no music. Tried resetting, rescanning, on/off...

Don't really know what to say. I'm tempted to believe that this is too much to just happen coincidentally. It's like I'm on candid camera. Just waiting for Geoff Martin to jump out from behind the couch with a microphone and say "Haha! We really had you there!" or something...

-h.

Henrik wrote:

The joy was short lived, alas. It worked this morning, but when I returned home in the afternoon after having been away for a few hours I noticed that only one of the 18s were playing. No right channel, and no sub. Tried to connect everything again, but was met with the familiar problem of all speakers being listed as "other" and none of them playing a sound. A few hours later that problem went away, like it usually does, and I have sound in my Beolab 19 again. But now my right 18 refuses to play anything and behaves very much like the 19 did: It is discoverable and plays the "locate speaker" sound, but no music. Tried resetting, rescanning, on/off...

Don't really know what to say. I'm tempted to believe that this is too much to just happen coincidentally. It's like I'm on candid camera. Just waiting for Geoff Martin to jump out from behind the couch with a microphone and say "Haha! We really had you there!" or something...

-h.

Boy... that must be disappointing ๐Ÿ˜‰

Have you tried a total reset, now when you got the new firmware?

Location: Sweden

My B&O Icons:

Beovision-11.png Beovision-11.png
Beosound-Emerge.png Beosound-Emerge.png
Beoremote-One.png Beoremote-One.png
Beoplay-M5.png Beoplay-M5.png
Beoplay-M3.png Beoplay-M3.png
Beoplay-Earset.png Beoplay-Earset.png
Beoplay-Beosound1.png Beoplay-Beosound1.png
Beoplay-A1.png Beoplay-A1.png
I realize I have a later firmware than you since I'm on the beta track

Location: Sweden

My B&O Icons:

Beovision-11.png Beovision-11.png
Beosound-Emerge.png Beosound-Emerge.png
Beoremote-One.png Beoremote-One.png
Beoplay-M5.png Beoplay-M5.png
Beoplay-M3.png Beoplay-M3.png
Beoplay-Earset.png Beoplay-Earset.png
Beoplay-Beosound1.png Beoplay-Beosound1.png
Beoplay-A1.png Beoplay-A1.png
Hi Henrik, maybe something in the software of the soundheart? I noticed that we are on the same software update (first part of numbers), but different software version of the soundheart:

I do not participate on the beta testing group.

Might be notting but just in case. Good luck and hopefully a solution is at hand shortly!

Hiort wrote:
I realize I have a later firmware than you since I'm on the beta track

 

 

Im also on the beta track and have same version as Henrik but different to yours and have same problems as Henrik. Which by the way others also have as mentioned in the moment beta thread. Weird that you have a different version than us but maybe on purpose? 

FYI, since 2.2 update I have lost my BL 19 too, now powered off, and the sound quality on the BL 18 is very bad with high quality source.

Location: Brittany - France

My B&O Icons:

Beoremote-Beo4.png Beoremote-Beo4.png
Beotime.png Beotime.png
Beosound-Moment.png Beosound-Moment.png
Beoplay-P6.png Beoplay-P6.png
Beoplay-M5.png Beoplay-M5.png
Beoplay-M3.png Beoplay-M3.png
Beoplay-H3.png Beoplay-H3.png
Beoplay-Beosound1.png Beoplay-Beosound1.png
Beoplay-A6.png Beoplay-A6.png
Beoplay-A1.png Beoplay-A1.png
Beomaster.png Beomaster.png
Beolab-18.png Beolab-18.png
Beogram-400x.png Beogram-400x.png

Henrik wrote:

But now my right 18 refuses to play anything and behaves very much like the 19 did: It is discoverable and plays the "locate speaker" sound, but no music. Tried resetting, rescanning, on/off...

Ok, after a bit more of experimenting:

There is definately not anything wrong with any of the speakers. The problem has to do with the "channels" being broadcasted over WiSA by the Moment. Okay, we knew that from beforehand. But this confirms it:

I tried switching both my BL18s to play the left channel. Then they both came alive, playing the left channel. Then I tried setting both of them to play the right channel. Then they both went silent. It is the right channel that is silent, not the right speaker...

-h.

Henrik wrote:

It is the right channel that is silent, not the right speaker

If you power off your BL19 and only setup your BL18s as left/right, you come with a working temporary setup, at least it works for me.

The remaining issue with this temporary setup is the sound quality when playing HQ tracks .... continuous background noise.

Can anyone confirm the above so I feel less alone?

Location: Brittany - France

My B&O Icons:

Beoremote-Beo4.png Beoremote-Beo4.png
Beotime.png Beotime.png
Beosound-Moment.png Beosound-Moment.png
Beoplay-P6.png Beoplay-P6.png
Beoplay-M5.png Beoplay-M5.png
Beoplay-M3.png Beoplay-M3.png
Beoplay-H3.png Beoplay-H3.png
Beoplay-Beosound1.png Beoplay-Beosound1.png
Beoplay-A6.png Beoplay-A6.png
Beoplay-A1.png Beoplay-A1.png
Beomaster.png Beomaster.png
Beolab-18.png Beolab-18.png
Beogram-400x.png Beogram-400x.png

Hi Mbolo, my 18 speakers are configured using left channel only. I still have my 19 connected using cable but it act more like a normal speaker instead of a sub I feel. Can confirm the background noise.

 

 

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