Help! - No sound from Beolab 19 playing from Moment

52 replies
Henrik wrote:

The latest SoundHeart 2.2.11677 is now released to you

2.2 ? Did i miss something ?

Location: Brittany - France

My B&O Icons:

Beoremote-Beo4.png Beoremote-Beo4.png
Beotime.png Beotime.png
Beosound-Moment.png Beosound-Moment.png
Beoplay-P6.png Beoplay-P6.png
Beoplay-M5.png Beoplay-M5.png
Beoplay-M3.png Beoplay-M3.png
Beoplay-H3.png Beoplay-H3.png
Beoplay-Beosound1.png Beoplay-Beosound1.png
Beoplay-A6.png Beoplay-A6.png
Beoplay-A1.png Beoplay-A1.png
Beomaster.png Beomaster.png
Beolab-18.png Beolab-18.png
Beogram-400x.png Beogram-400x.png

Henrik wrote:

Hi again!

Latest update from my part: Beocare has confirmed that they were able to replicate the fault, and they are working on a solution. From what I can understand it is indeed a problem that was introduced with recent upgrades (2.x) to the Moment.

I asked to be included in the beta programme as it would perhaps give me a solution as early as possible, and a few days ago I got the following message: "Hi Henrik, The latest SoundHeart 2.2.11677 is now released to you. Unfortunately it does not seems to fix the BL19 issue yet." I have upgraded to this version and verified to B&O that it indeed does not fix the problem.

So. Nothing yet. Progress is hopefully being made in Denmark, and I'll wait for the next beta release again. At least I know for sure that they are aware, they have been able to replicate it and they are working on it.

-h.

Hi Henrik, I'm at same beta version and it did not work for me either. Happy to hear they confirmed to be able to replicate the issue. Hope my video helped them out a little bit.

mbolo01 wrote:
Henrik wrote:

 

The latest SoundHeart 2.2.11677 is now released to you

 

 

 

2.2 ? Did i miss something ?

Hi Mbolo, youre not missing anything. This version does not add new functionality (at least I did not find anything new) but it shows they work in the background on getting a new release in place with bugfixes. Hope it will add some new functionality as well  :-)

 

 

Norwin wrote:

youre not missing anything

Thanks Norwin. For me 2.2 is the path to proper large library management, reason why I can’t wait. I asked Lyle to include me in the 2.2 beta cycle as I’ve been one of the first 2.1 testers, but looks like the message was not passed to the crew. I sent them an email today, wait and see.

Location: Brittany - France

My B&O Icons:

Beoremote-Beo4.png Beoremote-Beo4.png
Beotime.png Beotime.png
Beosound-Moment.png Beosound-Moment.png
Beoplay-P6.png Beoplay-P6.png
Beoplay-M5.png Beoplay-M5.png
Beoplay-M3.png Beoplay-M3.png
Beoplay-H3.png Beoplay-H3.png
Beoplay-Beosound1.png Beoplay-Beosound1.png
Beoplay-A6.png Beoplay-A6.png
Beoplay-A1.png Beoplay-A1.png
Beomaster.png Beomaster.png
Beolab-18.png Beolab-18.png
Beogram-400x.png Beogram-400x.png

mbolo01 wrote:

Thanks Norwin. For me 2.2 is the path to proper large library management, reason why I can’t wait. I asked Lyle to include me in the 2.2 beta cycle as I’ve been one of the first 2.1 testers, but looks like the message was not passed to the crew. I sent them an email today, wait and see.

Fair point. Hope it resolves your issues. Not using DLNA myself but can imagine the people who have want those continued scanning issues resolved

Thanks everybody for sharing

As I said in the Moment 2.x thread, I’m also concerned with the same issue. Good to hear that B&O is working on it.

 

Beocare suggest I go to my dealer to downgrade the firmware and disabling the auto update feature until an update is available. They also warn me about wisa connection issues between some Moment and the Beolab 19 (in this case, the only solution is to use a wired connection between them).

Thanks for the info! Sounds familiar. 🙁

No mention of when that might be? Are we talking "within a few weeks" or "hopefully in 2017"? 😂

-h.

Henrik wrote:
Thanks for the info! Sounds familiar. 🙁

 

No mention of when that might be? Are we talking "within a few weeks" or "hopefully in 2017"? 😂

-h.

 

8 weeks and counting :-(

There! Mine is functioning again! 😁

Got home from three weeks of vacation yesterday night. I had followed the forum with half an eye while I was away, so I knew there was a software update waiting for me, but I didn't expect it to solve anything. Updated the Moment right away but waited until today to try anything as it was really too late to start playing music.

Today I disconnected the PL cable, switched the Beolab 19 to wireless and tried to connect it again. Came onboard on the first try! So now I've moved it back to where it used to stand. Happy as anything!

Here's the software I'm currently running.

-h.

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