Oh this is so sad to read. These issues certainly need to be sent through to struer.

Oh, have you tried using the service menu in the AVANT? We had the same issue with our BV3 and i simply went into the service menu (which is described in the service manual), wrote down the values (just in case i stuffed anything up), and adjusted the geometry. This fixed the problem and now the picture is dead straight and perfect. 🙂

Although I agree with the others that you do seem to have an appalling list of issues with your kit, I must point out that the first two errors are most likely down to the BeoCenter 2 (of which those issues could stem from one small fault), the BC6000/Serene faults are most likely an issue with one or the other, not both, and the BeoLink Wireless is most probably not faulty, but it's more an issue with the wireless technology itself which is notoriously unreliable.

I hope that gives you a bit more faith in B&O, but still I think you should write to Struer, you shouldn't even have to 'put up' with a single fault.

I am now a more happey B&O owner. To fill you in on the goings on several things have happened.

I have had my BC2 completely replaced by a new one. After perhaps 6 or 8 tech visits there was nothing more that they could do. The Avant picture is still not in the centre - but I will have to live with that! (I had on loan a DVD1 when my BC2 was not operational and the picture from it was much more centered, which I guess means that it is the BC2 rather than the Avant causing the problem. 

I have had my money refunded for both Serenes, and have spent time fixing the numbers in the addressbook of the BC6000.  

The Wireless units have been replaced with new ones and the new software seems to be better.

I have had a full refund of the BS3 because of the faulty control panel.

Now I have less B&O but at least what I have seems to work.

Many thanks to the staff in Sydney showroom for an outstanding job in trying their hardest to fix my problem equipment.

Its very encouraging to hear that the Sydney dealership have looked after you so well. Write off what has happened as a one off because you have been extremely unlucky. This is not at all typical of B&O you can be assured of that. There are many things that make them stand out as a company; excellent build quality, reliability, top quality control; first class packaging and distribution services and a hard to beat after sales customer service are only a few of the things B&O has built up over the years. Their products are thought out from start to finish with little (if any) compromise en-route. Keep buying B&O if you like it and don't let this experience cloud your judgement about this very good company. My thoughts for what its worth. Have a good new year. Best wishes.

Simon.    

Just a quick help with a few of your issues, which look like most have been resolved.

• BS3 - This was found to have an issue with humidity in OZ / Asia.  The top pad has now been redesigned so should be fine. The ones they are selling again in Oz / Asia are the new version.
• BC2 - You may have had a software issue. These have been common. Bang HO has committed huge resource to sorting this issue with this product - it has had its issues.
• Serene - update the software. Some of which wasnt brilliant.
• BC6000 - update the software. Your service dealer can do this. But also, make sure that you dont have the new "small" base station with older phones as it wont work. You should, for older phones have a large square base, or a charger with a light in it.
• Wireless, will work fine to a point. A couple of my clients also had issues. Some of the wall internals / plumbing can affect it. Bang sales usually only sold as a last resort as wiring is far more reliable. Moving the base station or wireless kit can help. A version 2 of wireless is due soon.
• Avant, is limited in help here as software is unlikely to go further.