Fantastic after-sales from Timeless AV

19 replies
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seaninbrisbane (archived2)
Bronze
Posted February 2, 2014 at 04:28 GMT
#2009536

I wanted to share my experience of the fantastic service I recently received from Timeless AV (http://www.timeless-av.co.uk).  Around ten months ago I purchased a pair of Beolab 8000; however, one of the speakers developed a fault whereby it refused to switch to standby.  As I live in Australia and Timeless AV are in the UK, I expected to pay for shipping at least one way so that it could be repaired by one of their technicians.  I was surprised to receive an email from Darren saying that he would pay for a local B&O dealer to handle the fault - now I'm not sure if this is their standard procedure, but I was really impressed.  The repair was handled by Chris of B&O Fortitude Valley (Brisbane), who was also really good to deal with.  Speakers are both playing perfectly now :)

 

 

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butch1 (archived2)
Bronze
Posted February 2, 2014 at 18:01 GMT
#2009537

I agree ,I have had better service of Darren ,spending peanuts on a link tv ,than places I have spent £££s more.

Keep up the good work.

R(
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Rivenflush (archived2)
Bronze
Posted February 2, 2014 at 18:26 GMT
#2009538

Agree, actually made my first B&O purchase ever from Darren back in the days. A mint Beosound 2300 + stand which has been fantastic ever since...

(I live in Sweden btw)

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supercarrambler (archived2)
Bronze
Posted February 2, 2014 at 19:09 GMT
#2009539

really good to read as we should always champion good service 🙂

M(
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Moore (archived2)
Bronze
Posted January 2, 2015 at 09:37 GMT
#2009540

I cannot agree at all - my experience with the "before " sales service was rather lousy ! I got the impression that " all customers are equal - but some are more equal than the others "!!!!!!!

However I just may have been lucky not to buy.

vikinguk
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vikinguk
Bronze
Posted January 2, 2015 at 11:19 GMT
#2009541

Moore wrote:

I cannot agree at all - my experience with the "before " sales service was rather lousy ! I got the impression that " all customers are equal - but some are more equal than the others "!!!!!!!

However I just may have been lucky not to buy.

Welcome to Beoworld!

Judging by the other comments in this thread perhaps you were UNLUCKY to have been put-off from buying!

Graham

Millemis
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Millemis
Bronze
Posted January 2, 2015 at 11:30 GMT
#2009542

Would be nice to know more/why.

Maybe it is just some misunderstanding?

MM

Location: Flensborg————Danmark

DA
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Davefarr
Bronze
Posted January 2, 2015 at 12:01 GMT
#2009543

I've always found Timeless AV and Darren to be excellent with good communication and service.  I'd be interested to know why the other contibutor did not buy anything or what their problem was?  These things are usually 2-way.  Odd thing for a first post to be about.

Dave.

Guy
Online
Guy
GoldModerator
Posted January 2, 2015 at 12:54 GMT
#2009544

Dave Farr wrote:

I've always found Timeless AV and Darren to be excellent with good communication and service.  I'd be interested to know why the other contibutor did not buy anything or what their problem was?  These things are usually 2-way.  Odd thing for a first post to be about.

Dave.

+1 - great service always from Darren of Timeless AV.  I have bought two TVs from him in the last year and both were sent overseas with the minimum of fuss.

Location: Warwickshire, UK

My B&O Icons:

BeoCenter-9500.png BeoCenter-9500.png
Beoremote-Beo4.png Beoremote-Beo4.png
Beovision-10.png Beovision-10.png
Beotime.png Beotime.png
Beosound.png Beosound.png
Beosound-Explore.png Beosound-Explore.png
Beosound-Essence.png Beosound-Essence.png
Beoplay-P2.png Beoplay-P2.png
Beoplay-M3.png Beoplay-M3.png
Beoplay-H4.png Beoplay-H4.png
Beoplay-H3.png Beoplay-H3.png
Beoplay-Form-2i.png Beoplay-Form-2i.png
Beoplay-Earset.png Beoplay-Earset.png
Beoplay-A2.png Beoplay-A2.png
M(
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Moore (archived2)
Bronze
Posted January 2, 2015 at 16:01 GMT
#2009545

Hi,

it's quite simple : I wanted to buy a TV - however the gentleman was out of office and I was informed by the gentleman as soon as he will be back he is going to get in touch with me - this never ever happened as he -  by the time  - found a "better"  buyer. This is in no way honourable !

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