Try restarting your phone and/or toggle WiFi on/of and wait a bit. I don't think this is a problem with the Essence, but with Spotify. Once in a while, my Spotify can't talk to my Chromcast or Essence.

Not any help I’m afraid, but I had the same issue. The dealer and I couldn’t resolve it even with an exchange essence. Gave up and switched to deezer, which is actually the only source it can play without dropouts and chrashes.

I am having exactly the same problem. it used to work and since last week it stopped connecting completely. I am using essence first generation. Does that happen as well with the 2nd generation?

Hi, I have the same problem with the MKI. Since one week no Spotify connect.

I contacted B&O support. They are looking into it.

I'll post here when I get a reply.

Contacelted support again, no news on the issue.

They said they would inform me when they know.

0

Maybe that's the reason ...?

Spotify is removing itself from a number of home audio speakers and receivers from the likes of Onkyo, Denon, Marantz, Bang & Olufsen, Pioneer, and Yamaha. Some devices are losing Spotify integration completely, while others will require firmware updates if users want to continue receiving built-in access to their music. 

  https://www.theverge.com/circuitbreaker/2018/2/6/16979102/spotify-ends-support-speakers-receivers-pioneer-denon

https://support.spotify.com/us/listen_everywhere/on_speaker/why-cant-i-use-the-spotify-app-on-my-speaker/

If so ...

."Manufacturers can update their firmware to be compatible with the new platform,” a Spotify spokesperson told The Verge.