Essence remote stopped working with M5

4 replies

I have used Essence remote with my M5 for quite some time.

Occationally it stopped working and I had to reset M5 in order to be able to pair with the remote again.

However, this time I'm unable to pair again. Did factory reset of M5 and also removed batteries from Essence remote. 🙁

I get the message that M5 is unable to pair over bluetooth.

Does anyone have any advice?

😕

 

Location: Sweden

My B&O Icons:

Beovision-11.png Beovision-11.png
Beosound-Emerge.png Beosound-Emerge.png
Beoremote-One.png Beoremote-One.png
Beoplay-M5.png Beoplay-M5.png
Beoplay-M3.png Beoplay-M3.png
Beoplay-Earset.png Beoplay-Earset.png
Beoplay-Beosound1.png Beoplay-Beosound1.png
Beoplay-A1.png Beoplay-A1.png

No problems to pair the remote to my M3....

Location: Sweden

My B&O Icons:

Beovision-11.png Beovision-11.png
Beosound-Emerge.png Beosound-Emerge.png
Beoremote-One.png Beoremote-One.png
Beoplay-M5.png Beoplay-M5.png
Beoplay-M3.png Beoplay-M3.png
Beoplay-Earset.png Beoplay-Earset.png
Beoplay-Beosound1.png Beoplay-Beosound1.png
Beoplay-A1.png Beoplay-A1.png

I've had this issue also for some weeks ago.

Even removing the essence remote in the remote menu wasn't the solution, as I wasn't able to reconnect the essence with the M5.

After keeping the M5 for a longer period of several hours from the mains, I tried again and I got it working again.

It might sound strange, but at that same I was experimenting with a Beocom 5 I still have and didn't use for a long time. It's hangs on the wall only 50 cm's away from the M5. After drying out the BC5's battery, the M5 works flawless again with the essence remote.

Location: Utrecht

Quite a challenge to achieve "Less is More" while having the Beovirus.
Thanks for the tip. I unplugged the M5 over the night and after that I could pair with remote again. Will report to BeoCare ...

Location: Sweden

My B&O Icons:

Beovision-11.png Beovision-11.png
Beosound-Emerge.png Beosound-Emerge.png
Beoremote-One.png Beoremote-One.png
Beoplay-M5.png Beoplay-M5.png
Beoplay-M3.png Beoplay-M3.png
Beoplay-Earset.png Beoplay-Earset.png
Beoplay-Beosound1.png Beoplay-Beosound1.png
Beoplay-A1.png Beoplay-A1.png
or
BeoWorld Gold Membership card
Join BeoWorld

Register to access the forums, reference material, and exclusive member benefits — including our monthly prize draw.

Become a Member

December 2026 Prize Draw

Gold Members Only

As a Gold member you're automatically entered into our exclusive prize draw — your chance to win iconic Bang & Olufsen products. A unique benefit of BeoWorld Gold membership, every draw brings a new opportunity to win something special.