sadly enough for you but, with my experiences, not really surprising me. i'm interested in what your dealers will tell you because it isn't acceptable at all to reboot every six weeks or so the whole bunch. just to remind you: i've got an IR-eye for free as an official workaround

best wishes

egges wrote:

just to remind you: i've got an IR-eye for free as an official workaround

Yeah, i recall that. In my case though, this is only the second time this has happened. I'll give it the benefit of the doubt, if it happens one more time, I'll definitely give my dealer a call and see if they'll be gracious like yours was to you. Thanks!

After several resets my Bluetooth remote only seems to pair now for a few minutes  at a time then looses the connection. In the setup app it shows that the remote is paired.

I have tried new batteries, resetting and cursing at it all don't seem to work. The distance from the essence to the remote is 2.5 meters and nothing else has changed

Any suggestions?

Thanks

badgersurf wrote:

After several resets my Bluetooth remote only seems to pair now for a few minutes  at a time then looses the connection. In the setup app it shows that the remote is paired.

I have tried new batteries, resetting and cursing at it all don't seem to work. The distance from the essence to the remote is 2.5 meters and nothing else has changed

Any suggestions?

Thanks

Maybe you're in the same predicament as egges, that is something is interfering with the connection.

Double post (sorry)

Double post (sorry)

hello

FYI, I ran into the same pairing issue between essence remote and A6.

I did a factory reset on the A6 and the BT seems to be stable now. Before, it lost pairing overnight ...

Christophe

There is a confirmed software problem in the Essence mk2 which makes it to loose its remote bluetooth pairing. And then you cannot pair again until you have removed the pairing configuration and restarted the Essence.

Towards your factory reset question. You can do this via the BeoSetup app functionality.