Essence Remote Pairing Help

31 replies
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Sal (archived2)
Bronze
Posted October 1, 2016 at 19:54 GMT
#2070037

I've got an Essence Gen 2 with an Essence Table Remote. This morning I came downstairs and began listening to music triggered by the BeoPlay App. I sat down in my chair and attempted to adjust the volume with the Essence Table remote. Nothing happened. I pressed the solid circle to pause the music, nothing happened. I thought the batteries were dead, so I replaced the AAA batteries in the Essence remote. Tried again, nothing. so I thought I might want to re-pair the remote. I opened up beosetup app and removed the paired remote from the Essence in the hopes that I could start fresh. Removed the remote, and used Essence manual to re-pair the remote, it didn't work. I used the steps outlined in the Table Remote Manual, it didn't work. I even tried to use the steps outlined in the "how to pair with an A6 or A9, but for the essence, by opening up the Beosetup app and initiating pairing from there, it didn't work.

I have confirmed that the Essence remote is set up correctly by checking the mode, LED A flashes which means it is not paired to anything.

I believe the fault is either something I'm doing incorrectly, or with the Table remote. When the blue pairing light behind my Essence box is flashing blue. I press and hold the top dot on the Essence and according to the manuals it should begin to flash. What happens is that the LED blinks for a split second rather than flashing. If I keep the dot held down, it keeps doing the same thing. blinks for a split second, pause with no led, and blinks again for a split second. If I remove my finder from the dot, it flashes every second. All the while the Essence's blue pairing light keeps flashing solid blue. Not even an orange.

Is there a way to perhaps factory reset the Essence Remote? Do I have to maybe factory reset the Essence to see if that'll work?

What am I doing wrong? Hope someone can help. Thanks in advance.

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egges (archived2)
Bronze
Posted October 3, 2016 at 21:21 GMT
#2070038

thanks for the wavelength information. i'm on the was to my dealer tomorrow with exactly the same problem: every two weeks plusminus my remote looses connection to the essence 

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egges (archived2)
Bronze
Posted October 3, 2016 at 21:23 GMT
#2070039

i'm on the way (not was)

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Stevegee75 (archived2)
Bronze
Posted October 3, 2016 at 22:22 GMT
#2070040
Egges - frustrating isn't it! Although mine had been fine for over a year before this happened.
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Sal (archived2)
Bronze
Posted October 4, 2016 at 00:56 GMT
#2070041

Thanks all, glad to hear I'm not alone, but a the same time, I'm sorry to hear other's have experienced this.

As Stevegee mentioned, what finally worked was a rest of the Essence Box itself. Full Factory reset of the Essence Box. After that, the Remote paired just fine on the first try. Why this happened in the first place, I haven't a clue, totally out of the blue.

After resetting the Essence box, though, my BL20 speakers behaved strangely. That is, only my R speaker produced sound - both logos were lit.

I disconnected from the Essence and tested them on WISA from my BV, and they both worked, so it has to do with the Essence or the connection with it. So I performed a speaker reset by unplugging them both from the mains for a moment, and replugged them in again -- effectively resetting the speakers now, and all is well. Strange Strange.

I was told that it might have been a lockup of the Essence Box itself for which a manual reset usually does the trick. 

Like yours, Stevegee, mine had been fine for over a year... though what I notice now, is that the Essence Remote is much more responsive than it was before. Do you also notice the same thing?

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Stevegee75 (archived2)
Bronze
Posted October 4, 2016 at 08:05 GMT
#2070042
Glad to hear.

Yes, you are right Sal, it is working better than before. Like you say - strange
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egges (archived2)
Bronze
Posted October 5, 2016 at 16:59 GMT
#2070043

thanks at all here. I´m kinda special with my permanent loosing of connection. I´ll do B&O´s workaround with the IR-eye 🙂

EL
Offline
elephant
BronzeFounder
Posted October 6, 2016 at 22:02 GMT
#2070044
Very useful thread that shall be using on the weekend.

When (if) I do reset do I loose the accounts and passwords ?
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egges (archived2)
Bronze
Posted October 7, 2016 at 00:09 GMT
#2070045

everything will be gone. i'm curious how many of you suffer so much as I do and gonna switch to the IR-mode.

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Sal (archived2)
Bronze
Posted October 7, 2016 at 02:36 GMT
#2070046

egges wrote:

everything will be gone. i'm curious how many of you suffer so much as I do and gonna switch to the IR-mode.

I didn't like the almost jerky bluetooth response time up until I had this "reset" incident, and was considering switching to IR mode (with the purchase of an IR eye), but since this incident, the BT is downright almost an immediate response. Perhaps another reset and attempt for you Egges?

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