Essence remote causes buzzing sound

9 replies
D(
Duels (archived2)
Bronze
2546 posts
Posted April 28, 2020 at 13:02 GMT
#2137654
I use an essence remote to control a Core. It has started causing a high-pitched metallic buzzing sound through the connected speakers when I use it.

The remote still works - it changes volume and turns the core on and off. But the buzzing sound comes through the speakers whenever the remote is used. Controlling the core through the app works fine.

The core software is up to date.

I’ve tried changing the batteries in the remote but this didn’t help. However I couldn’t try brand new ones as I don’t have any and I can’t get out right now as I’m self-isolating.

Any thoughts? Anybody else had the same?
RA
Razlaw
Bronze
4757 posts
Posted April 28, 2020 at 16:17 GMT
#2137655
That is a strange one. Don’t have any clue what it could be. Hope a solution can be found.
1(
1990 (archived2)
Bronze
543 posts
Posted April 28, 2020 at 19:17 GMT
#2137656

This only happens when using the Essence remote? Do you have a BR One BT lying around to test if that remote also triggers this sound?

Leosgonewild
Leosgonewild
Bronze
2612 posts
Posted April 28, 2020 at 19:35 GMT
#2137657
Think your Core has developed an issue.

Can you try adjusting volume through the app and see if it makes the same sound?
D(
Duels (archived2)
Bronze
2546 posts
Posted April 28, 2020 at 23:03 GMT
#2137658
leosgonewild wrote:

Think your Core has developed an issue.

Can you try adjusting volume through the app and see if it makes the same sound?

It works fine when using the app Leo.

@1990, unfortunately I don’t have a BRone.
D(
Duels (archived2)
Bronze
2546 posts
Posted April 29, 2020 at 09:20 GMT
#2137659
Well that’s weird. This morning things are working fine. I haven’t changed anything since yesterday. How odd. I’ll keep an eye on things and see how they go.
RA
Razlaw
Bronze
4757 posts
Posted April 29, 2020 at 20:23 GMT
#2137660
My Essence, Core and M5 were acting weirdly today also. I could not get any of them to play. Internet was fine in my home. V1 and Beosound 5 were working normally. I tried them a little later and the M5 and the Core were working, but still the Essence did not. Eventually I unplugged the Essence and plugged it back in and it started working again. I checked to see if there were any software updates today, there were not.
D(
Duels (archived2)
Bronze
2546 posts
Posted April 29, 2020 at 20:27 GMT
#2137661
Seems as though the gremlins are out to play at your house and mine Razlaw!
RA
Razlaw
Bronze
4757 posts
Posted April 29, 2020 at 21:21 GMT
#2137662
It does seem so LOL
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