Essence MK2 no sound

5 replies
G(
GrahamBarwick (archived2)
Bronze
7 posts
Posted June 17, 2020 at 18:27 GMT
#2139939

Hi

I've a new Essence Mk2 and have set it up in my network.

I'm using the B&O app on Android and it shows it's playing music but no sound is coming out...

It's connected to my BL8000s which worked fine on my Beosound 5 yesterday, I got some RJ45 to PL cables from Sounds Heavenly.

The app shows it playing from radio, Spotify or my NAS.

The Spotify app makes sound from my phone, can connect to my tv and makes sound but when it connects to the Essence no sound comes out...

The Essence remote paired fine and can adjust the volume.

Am I missing something obvious?

Thanks

Graham

 

ST
Stan
Bronze
1791 posts
Posted June 17, 2020 at 18:44 GMT
#2139940

If you haven't already, try turning the volume up or down (possibly a few times) on the app (use the circle with the play/pause button in the middle) or possibly the phone's volume control.  Sometimes I have to do this to get my Bs2 to wake up.

ST
Stan
Bronze
1791 posts
Posted June 17, 2020 at 18:46 GMT
#2139941

One other thought... do your speakers wake up from stand-by (i.e. do their lights turn from red to green)?  I guess I don't know what I'd do with this information, as fiddling with the volume has always fixed it for me.

fansastic
fansastic
Bronze
813 posts
Posted June 17, 2020 at 19:06 GMT
#2139942
Did you check in the settings page of the Essence if speaker output is set to line out? Are the BL8000 set to line instead of L or R channel by accident?

Steve at Sounds Heavenly
Steve at Sounds Heavenly
Gold
2501 posts
Posted June 19, 2020 at 14:02 GMT
#2139943

Hi Graham,

Thanks for your email saying that the Essence was the cause of the issue.  I have emailed you details of how we can adapt the wiring to work with the Core that B&O have given you to replace the faulty Essence.  Please ask if you need any further help.

Kind regards, Steve.

Location: The cable workshop, England

My B&O Icons:

Beoremote-Beo4.png Beoremote-Beo4.png
Beovox.png Beovox.png
Beotime.png Beotime.png
Beosound.png Beosound.png
Beosound-Moment.png Beosound-Moment.png
Beosound-Level.png Beosound-Level.png
Beosound-Emerge.png Beosound-Emerge.png
Beosound-A5.png Beosound-A5.png
Beosound-9000.png Beosound-9000.png
Beoplay-V1.png Beoplay-V1.png
Beoplay-H100.png Beoplay-H100.png
Beoplay-H95.png Beoplay-H95.png
Beoplay-H9i.png Beoplay-H9i.png
Beoplay-H4.png Beoplay-H4.png
Beoplay-H3.png Beoplay-H3.png
Beoplay-Form-2i.png Beoplay-Form-2i.png
Beoplay-E8.png Beoplay-E8.png
Beoplay-E4.png Beoplay-E4.png
Beoplay-Beolit17.png Beoplay-Beolit17.png
Beoplay-A1.png Beoplay-A1.png
Beomaster.png Beomaster.png
Beolab-18.png Beolab-18.png
Beogram-400x.png Beogram-400x.png
Cables, friendly advice and great ideas for connecting Bang & Olufsen! Ask any questions at https://soundsheavenly.com to get the best from your B&O! Please visit my B&O YouTube channel at https://www.youtube.com/soundsheavenlycables
or
BeoWorld Gold Membership card
Join BeoWorld

Register to access the forums, reference material, and exclusive member benefits — including our monthly prize draw.

Become a Member

December 2026 Prize Draw

Gold Members Only

As a Gold member you're automatically entered into our exclusive prize draw — your chance to win iconic Bang & Olufsen products. A unique benefit of BeoWorld Gold membership, every draw brings a new opportunity to win something special.

View Prize Go For Gold