My BV11-46 is installed yesterday, now i noticed some dust between the glass.
Is this normall or is this not acceptable?
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Dust
23 replies
For me, if you can see dust behind the glass, then that is not acceptable particular if it is clearly visible.
Location: Hampshire, England
Unfortunatly from my experience, I would say it's "normal". To a certain level of course.Both my BV10 and BV11 brand new had some dust under glass.Of course it's not normal for such an expensive tv but we have to accept it. I battled for it for my BV10 and it can be worst trying to get rid of the dust.
battled for it for my BV10 and it can be worst trying to get rid of the dust.
A new one with no dust and everything is solved in my opinion
It's a new tv and in this price tag what are we talking about!
I had dust under my brand new Beosound 5 in 2009 despite a supposed seal to prevent such. Got it sent for cleaning and repair and came back worse. Got a new unit but after a few months same problem again. That was the last B&O product for me. I'll probably only ever buy a pair of speakers again. It's an insoluble problem I'm afraid.
Unfortunately, nowadays it is "normal" standard for Bang & Olufsen. 🙁Some workers no longer wear white coats as before.😳 Ditto for white gloves. 😮 It is a shame. [:\'(]Just an example with the last expensive BeoLab 90. Login to view image
I wouldn't accept dust behind the screen on any TV I'd bought... even if it was £99.
Modern manufacturing processes can create environments clean enough to prevent dust - so why can't B&O?
I absolutely would not accept this. Bang & Olufsen is a premium brand which you pay a premium price for. Do not accept anything less than a premium product.
Lee
Past five years I bought a "Loewe TV" (German factory) with a contrast filter panel infront of the LCD Screen.
Many dust between the glass and the panel.
The seller means that's not normal, the tv was complaining at the Loewe factory.
The answer from an Loewe engineer: this is normal, this is not a complaint reason.
I said: sorry no problem, doesn't matter, I like to pay 4500,00 euros for a dust catcher.😡
That's my experience , not only B&O has this problem.
I would not buy again such an expensive tv, I have learned from it.
Ingo
Some Avant owners have dust and marks under contrast screen.Lucky you, you only have dust !
I have had three Avant 55" all have dust under the glass. The first one was really bad. The second one was serviced in my home and got much dust even though they very very careful. My latest one is the best but still a little dust. I think every Avant I've seen has a little dust if you look close. Same for BV11. I've gotten quite used to it. It's not visible from my couch and my current one looks good, so it's only visible if you look for it closely.
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