I've had this a few times. You have to log out from Deezer and then log in again on the product itself. Seems to be some sort of time limit on the connection to the Deezer server?

It’s not recognizing your paid hifi subscription for whatever reason.

If you have a free subscription, then this what you get — 30 sec clips. 

1990 wrote:

I've had this a few times. You have to log out from Deezer and then log in again on the product itself. Seems to be some sort of time limit on the connection to the Deezer server?

I believe you need to log out from the B&O app and the Deezer app (on all phones and tablets that might be logged in), but also go into your product(s) and select "configure", then "your content ", then "Deezer" and also log out.  Although, this happened to me once, and I couldn't fix it doing the above so I eventually cancelled my subscription.  Then picked it back up a while later.

Stan wrote:

I believe you need to log out from the B&O app and the Deezer app (on all phones and tablets that might be logged in), but also go into your product(s) and select "configure", then "your content ", then "Deezer" and also log out. Although, this happened to me once, and I couldn't fix it doing the above so I eventually cancelled my subscription. Then picked it back up a while later.

Hi, I faced  the same issue recently. I contacted Deezer hifi support and here is what they said:

"Account is 100% correct, I emptied data here, please see if Deezer is up to date.

If yes:

You can now do the following:

Close Deezer on any device that you may be signed in to

Assign a new password for your user account under this link

Delete Deezer from the BEO app

Turn off your device for 1-2 minutes

Turn it on again

reconnect your Deezer account

Sign in with your new password"

I did it two times, but nothing changed, still 30 s track time.

After the answer deezer support was no longer responsive.

I asked B&O support:

"To try to fix the problem, please log out of your Deezer account in the Bang & Olufsen app (under Settings (male symbol top right) - Music) and on your television and then log in to your again Deezer account. Does the problem persist after that?"

No change. Next try:

"We're sorry to read that the issue with Deezer persists. Please try to reset / change the password of your Deezer account from a computer and log in to Deezer on all your devices (Beosound Moment, Beovision Eclipse) and the B&O app to see if this helps."

At this point I realized, that I had missed to change my settings in the BV Eclipse. I did so, and only on then Eclipse this time, and now everything works fine, songs are playing as it should be.

Maybe there is one setting that still needs to be changed?

Kind regards

Rolf

For me it worked to log out and in again on the product settings page (accessible through the App or the IP address).