I know that spares from dealers can be expensive and most often you need to take your equipment in for a quote and service etc... but come on, simple things, why have B&O stopped selling us replacement parts? Some good explanations though. For example, new drive units for Beolab 6000s, that they need to be installed by the service centre due to them needing to put the replacement units into the correct 'phase' ? BTW, does anyone have any spare Perspex covers for the Penta 3 display panels (black). Any old Beovox Penta version would also suffice. I got a set of these from my dealer about 2 years ago to replace some scratched / cracked ones. Now I'm told they don't supply them anymore. Any spares happy to make a sensible offer. Need 2 if you have any? Thanks. Jack.
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Dealers no longer selling spares in UK???
Rally? Stop also in other countries? Can anyone report? This would not be "collectors friendly"!
In case of the driver units: these are tested and the amplification has to be adjusted, according to the specs they deliver with them. So you should know, what you are doing. But all the other simple things,I agree!
This is not the case. I can supply any available spare parts. Yes, genuine spares aren't cheap, but neither are the products....
I don't know where you were told that spare parts are not for sale, unless it was a simple case of the parts in question being discontinued?
Give me the required part numbers and I will check availability for you 😀
Best,
Nick
NickAll spare parts starting with an 8 are restricted to service agents only, B1 dealers can no longer order these. 😛StuartThis is not the case. I can supply any available spare parts. Yes, genuine spares aren't cheap, but neither are the products.... I don't know where you were told that spare parts are not for sale, unless it was a simple case of the parts in question being discontinued? Give me the required part numbers and I will check availability for you 😀 Best, Nick
It has been so for a while - but there are probably ways to 'find a way' with this ;-)
MM
Location: Flensborg————Danmark
In the London and south coast area there are only two service centres that we can now order parts from. Service engineers also need to order their spares this way too.It has been so for a while - but there are probably ways to 'find a way' with this ;-) MM There is a tv - and there is a BV.
Sometimes dealers make their own silly decisions. Many many years ago I was the proud owner of a 1203 Beogram. I went to a dealer (actually a department store) for a new belt and they insisted that I should pay for a call- out. As I already had the old belt in my hand I eventually convinced the salesman that this was inappropriate and that this was a 2 minute job for the owner.
Graham
All spare parts starting with an 8 are restricted to service agents only, B1 dealers can no longer order these. 😛Stuart
Hi Stuart,
Yeah, Matt @ Exeter warned me earlier in the year that this policy was on it's way. It's a shame as we have even fewer options down this neck of the woods than you do in the South East, and I always preferred to order through the dealer and collect a couple of days later rather than waiting in for a courier (with the added benefit of not having to deal with items lost or damaged in transit).
Martin.
Location: Exeter, UK
Main Dealers can't get spare parts.?That's just plain stupid IMHO.Hi Martin I believe that Paul Davey who's based near you has to order his spare parts from BeoService. I understand that B&O are trying to streamline the service side of the business and ensure that parts are fitted properly. We've seen some bodge jobs by dealers that are thankfully no longer dealers, but this has taken away another revenue stream for the small dealer that is capable of doing frontline repairs and ensuring that it is a swift process Stuart
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