Sorry for double posting.  Anxiously hit the button twice.

djs

HI,

Have had similar problems with my BT Router on infinity 2. The playmaker doesn't seem to detect the router so I connected it wired. Still no joy. For a piece of plastic with a few wires inside the cost of this item from B&O is ridiculous compared with other simlar devices. They work. This doesn't. What am i doing wrong. Any ideas how to connect my itunes to the playmaker.

Thanks 

If that BT device is a combined router/modem you should configure that device to act as modem only and add a decent router (B&O recommends Cisco) that works with the Playmaker. 

Sure you can say the PlayMaker should work with any router, but your not the first that have problems with a modem/router that comes with your provider. And I strongly believe there are more products on the market that won’t work with this router.

djs wrote:

Changing channels in the router failed. Same problem persisted.

BT say there is nothing wrong with their Home Hub (router). They say the problem is with Airplay or the Playmaker.

I'm running out of solutions. Maybe time to return the Playmaker.

Thanks to everyone who responded.

djs

Djs

Does your playmakerwork wirelessly without Ethernet connection to the router?

Regards

Vince

Hi all,

my Playmaker is working as expected from day one 🤒

Although I am a hardwire-guy, my PM is wireless connected - it was too much trouble to run a Cat-cable to the location where it is (connected to my audiomaster).

Do not blame your problems on the PM - solve your network problems first!

Grrr! Millemissen

I tried a wireless connection without the ethernet cable but that failed too.  Curiously, it crashes each time while using the set up app.  

I am able to stream music wirelessly from my laptop via Airplay through the router to Apple TV without any issues.  Would this not suggest the problem may be with Playmaker rather than the router?

djs 

I've always been interested in the issues as to why some wireless setups work and others don't, particularly as I was reading reviews of wireless routers when I was having issues with my cheap Belkin unit. If you read the reviews, they are all over the map, some people setup easily and never have issues, some don't, and the differences seem too big and random to be just due to operator error. Sounds a lot like B&O Play issues.

There's the issue of interferrence of course, different environments have more or less noise on the same bands but I think it goes beyond that. A friend who's an IT guy for a college and I discussed it, and his observation is that the "standards" for wireless networking are too often treated as suggestions by different device and wireless router vendors. To the point where it's hard to predict what will or will not work well. I remember a few years ago a certain Intel wireless chipset didn't work worth squat with many routers. Honestly, you'd hope that standards were standards but apparently not, which might explain why the Playmaker doesn't play well with some setups. Personally for non-Apple setups I've found things like the older Airports and such to be very problematic, though I haven't tried a newer one. The old one really mucked up my network, when you could get it to connect at all.

 

What I find difficult as a non technical person is that B&O blame the router and BT (who supply the router) blame Playmaker.  This doesn't help the poor customer.

I have a very simple set up. A BT Home Hub, BT Vision box, Samsung TV, Apple TV, BeoLab 3s and Playmaker.  Music is fed wirelessly via Airplay from an up to date Mac laptop.  There is no problem streaming to the Apple TV.  The Playmaker on the other hand, keeps disconnecting from Airplay.

 Thanks for reading,

djs 

You can test your Playmaker in another environment. Take the Playmaker to family, friends and let it play/work there. If it plays stable without any dropout, then you know the PM is ok and your hub or network causes the problems. If the PM gives dropouts in an other environment, then go to your dealer for a repair/replacement. You can even test it without connecting speakers. Test it wired and wireless.

Just some thoughts of finding the problems. Succes! And let us know what solutions you tried.

Surely, if I am able to successfully stream wirelessly using Airplay to the Apple TV then it can't be the hub at fault.  Or am I missing something here?

djs