Thank you.  Turning the BT Hub off and on again seems to have reconnected Airplay on the Mac to Playmaker.  I'll confirm whether this has solved the problem after a day or two of operation.  Thanks again.

djs

Update.  Same problem continues.  Apple Airplay loses connection with the Playmaker after a while.  It may stay connected for 30 minutes before dropping out.  It then cannot reconnect. 

Spoke to my dealer who after some research on the web said the problem was with the BT Home Hub (Router).  He said I probably have an older Hub.  I have had the BT Hub for 18 months so I don't know if it is considered old.  He suggested I pursue BT to change the Hub or buy a different router.  I am not technical so this is just becoming more confusing for me.  Incidentally, I told the dealer I had a BT Hub when I purchased the Playmaker.

Has anyone had similar issues with the Playmaker and a BT Home Hub?   Any advice about the best course of action would be appreciated.

djs 

I use mine in corporate apartments when I travel so I had it exposed to a range of routers.

It works mostly, but right now I have a similar problem.  No BT though.

I think in my case its caused by a weak connection. The Playmaker shows an orange colored light indicating this.  What color is yours? 

I think the orange light means a poor connection.  Mine drops out and cannot reconnect.

What you could do, as a extra check, is to change the channel of your router. Therefore you can set the router to channel 1, 6 or 11. Reboot your router after this change. Set up your Playmaker again to your wireless ndtwork with the BeoSetup app. You can reset your PM by putting in a paperclip at the bottom. See your manual for further instructions. When the PM led flashes orange, then setup your PM with the Beo app. 

Your Playmaker should then show you a white led, to make sure the wifisignal is strong enough. Then try connection via Airplay again. 

Eventually you can try this with different channels on your router. Choose the best signal. Good luck!

djs wrote:

Update. Same problem continues. Apple Airplay loses connection with the Playmaker after a while. It may stay connected for 30 minutes before dropping out. It then cannot reconnect.

Spoke to my dealer who after some research on the web said the problem was with the BT Home Hub (Router). He said I probably have an older Hub. I have had the BT Hub for 18 months so I don't know if it is considered old. He suggested I pursue BT to change the Hub or buy a different router. I am not technical so this is just becoming more confusing for me. Incidentally, I told the dealer I had a BT Hub when I purchased the Playmaker.

Has anyone had similar issues with the Playmaker and a BT Home Hub? Any advice about the best course of action would be appreciated.

djs

Changing channels in the router failed.  Same problem persisted.  

BT say there is nothing wrong with their Home Hub (router).  They say the problem is with Airplay or the Playmaker.

I'm running out of solutions.  Maybe time to return the Playmaker.

Thanks to everyone who responded.

djs

Changing channels in the router failed.  Same problem persisted.  

BT say there is nothing wrong with their Home Hub (router).  They say the problem is with Airplay or the Playmaker.

I'm running out of solutions.  Maybe time to return the Playmaker.

Thanks to everyone who responded.

djs