I am having difficulties with the Core's volume - I think it is related to Chromecast.

When I adjust the volume under Dezzer, it flips to ChromsCast, the track goes silent, and I have to press Dezzer again, which takes me back to the default sound !

Same behaviour when I try to use the App increase the volume of the Core when it is playing via the BLC the CD player on the BeoSound 4.

I thought it might have been cased by the Google Home Mini having the Core as a default speaker - but it was not that.

I have tried resetting the Core so I can redefine things without enabling ChromeCast - but using a toothpick in the reset hole under the core for 5 seconds does not seem to do it.

What is the correct factory settings reset procedure ?

It does not appear in FAQs, help centre, nor the online manual.

Hi, 

recently I was referring to this in the following Spotify thread:

/forum/general-discussion-and-questions/essence-wont-accept-spotify-connect#post-2101587


[quote user="Ulrike"]

Hmmm,

not quite sure about fancy volume.

How fancy it is depends on the better or worse Chromecast implementation into an app's software, and it seems Spotify has to deal with various issues related to this:

elephant wrote:

The phone is in my hands and open and I am using the App.

I finger the volume control UP and the music stops ..

elephant,

I neither have Deezer nor Spoitify but tried it with different Apps, Qobuz, two different radio players, Google music:

Works flawlessly. 

???

Two possible reasons I can imagine:

1.

Don't know Deezer, is there a volume controll via Deezer app?

Never use the buttons on your phone, this works for Bluetooth.

You may as well use volume controls in Google home, I send you some screenshots of those various volume controls I am using.

2.

In case you have been doing it all in the right way, this must be an issue with Deezer software.

You may try another Chromecast app:

Does it work?

If it does, it's Deezer.

Like I said before, having no problems here with various apps?

I think "unreliable" is a feature of Chromecast.  I've been using a Chromecast audio connected to my BS9000 for a couple years, and its always been "fiddly".  Music stops for no reason and will not start until I reboot my phone.  Spotify user interface drifts from actual music and loses connection so volume cannot be adjusted or cannot skip forward/back.  I cannot Chromecast Deezer from my Android phone, only an iPhone shows the "Chromecast" icon (I've run through all the troubleshooting I can find on the web for this one - it appears to be a common problem - not just with Deezer, but with many Chromecast apps).  Casting to "groups" is always "iffy".  It usually eventually works, but how many devices do I need to reset or applications restarted?  

For whatever reason, Google gets away with fiddly software.  When I first moved to Android, I was amazed at how crappy it was at basic phone functions (email, texting, phone calls) relative to my blackberry and iphone.  I asked my co-workers if they experienced similar problems, and they just shrugged "yeah, that's android". 

It reminds me of the culture shock I experienced when starting to deal with Windows back in the 90s (coming from Unix).  The solution to so many problems was to "reboot the computer".  It even infected the application developers - I worked at a major windows software company where the pat response to any bad design/memory leak/resource contention was "reboot".  Meanwhile, we had Unix machines running for years without rebooting, nor did I ever meet a Unix developer who thought "rebooting" was a valid problem fix.

Stan

Elephant wrote:

The phone is in my hands and open and I am using the App.

I finger the volume control UP and the music stops ..

Ulrike wrote:

elephant,

I neither have Deezer nor Spoitify but tried it with different Apps, Qobuz, two different radio players, Google music:

Works flawlessly. 

???

Two possible reasons I can imagine:

1.

Don't know Deezer, is there a volume controll via Deezer app?

Never use the buttons on your phone, this works for Bluetooth.

You may as well use volume controls in Google home, I send you some screenshots of those various volume controls I am using.

2.

In case you have been doing it all in the right way, this must be an issue with Deezer software.

You may try another Chromecast app:

Does it work?

If it does, it's Deezer.

Like I said before, having no problems here with various apps.

?

I have the samme issue(s) as elephant describes, and have narrowed it down to the following: whenever someone in the household chrome cast some thing to our BS1/2/Essence mk2 and I later activate the product either via the app (Deezer) or just tapping the product or Essence remote music will play, but once I touch the volume control the sound is muted/stopped. Very annoying, as the only way to solve it seems to be a factory reset - that only works till another teenager activates chrome cast. 

Roger

Roger wrote:

I have the samme issue(s) as elephant describes, and have narrowed it down to the following: whenever someone in the household chrome cast some thing to our BS1/2/Essence mk2 and I later activate the product either via the app (Deezer) or just tapping the product or Essence remote music will play, but once I touch the volume control the sound is muted/stopped. Very annoying, as the only way to solve it seems to be a factory reset - that only works till another teenager activates chrome cast.

Roger