Master123456789 wrote:

Everything has been restarted more times

Mind me asking what is your complete setup? May assist in trying to diagnose your problem.

Also, have you downloaded BeoTool app if you have iOS access?

Master123456789 wrote:

Dear forum

Do you know why I cannot see my BS Essence at my Bang and Olufsen app? I can only see my Beolink Converter ML/NL. So i cannot turn the volume up and down at the app. I will upload i picture also.

Beroli wrote:

Master123456789:

Dear forum

Do you know why I cannot see my BS Essence at my Bang and Olufsen app? I can only see my Beolink Converter ML/NL. So i cannot turn the volume up and down at the app. I will upload i picture also.

Hi Master123456789,

Your Essence disappears because it is integrated with the Converter. This is now a „feature“ as Thomas wrote me a while ago, because my BS-Moment disappeared from the start-page. The main use case for this was for the Essence MKII and the BeoSound Core.

You can‘t do anything but sending Thomas Andersen a eMail, explaining your setup and this issue. As far as I remember, he wrote to me, that they are working on a setting-page, were the customer can choose, if he wants to have the essence integrated. This new integration was done, because B&O thought it is better, than handeling 2 separate devices. I disagree with this feature and your setup is another proof for my opinion.

Don‘t waste any more time on this 3rd. Advent in soving tgis issue, since you will need Thomas help.

Cheers

Beroli

I support Beroli´s recommendation, but was just curious what you see when you open the B&O app and:

1. On the Home page, double tap the product
2. Configure
3. Settings
4. BeoLink
5. Link to other products (here it would typically say NONE)

Roger

Roger wrote:

I support Beroli´s recommendation, but was just curious what you see when you open the B&O app and:

On the Home page, double tap the product Configure Settings BeoLink Link to other products (here it would typically say NONE)

Roger

I forgot to offer more important insight, I got from B&O earlier regarding the integrated setup. It seems that one of the two products are still returning information to the app indicating that it is part of an integrated setup. In the app, B&O is asking all products about their integrated setup status in the background while using a B&O specific protocol. Sometimes there are situations where e.g. product A indicates that it is integrated with product B but product B does not indicate that it is part of an integrated setup. In these scenarios, the App is forcing to choose and the current implementation will choose to believe product A and therefore create the integrated setup.

In the old BeoMusic App I choose to integrate the Essence (product B) in my Office with my BV-TV (product A) in the Living room. I did that, because I still wanted to listen to Music, while testing the BeoSound Moment Beta-software in different NAS-setting. While the Moment was not available, I used the Essence as a backup. It worked perfect. Later, when the new Bang & Olufsen App came around, I decided to do a factory reset on my essence and accidentally ticked the Box for integrated setup again. Because of that the Office-Essence disappeared from the start screen. Even if I unticked the integrated setting box, the Essence stayed hidden.

After writing to B&O, they explained what happened and told me to check if somehow the TV still thinks it is still integrated with the Essence. I checked and I found, that the Essence was not listed there. I activated the integration with the Essence on the TV and deactivated it later again. After a restart the Essence was visible again in the start screen. It seemed, that somehow the TV was still telling to the app, that the integration is intended.

Therefore my advice would be, to sever the integration on booth devices, by doing a factory reset and a first setup again without choosing the integration. But your NL-ML-Converter needs to be in fact integrated with the Essence in order to connect the Essence to your TV. I don’t know, if this still works, if the integration is not chosen. Maybe there is a new update for the Converter to handle this scenario.

If not B&O will ask you to do the following:

1. Go to Settings->About and long-press the icon, the select Extend Logging

2. Browse around in the app for a minute or two, just allowing the background stuff in the app a chance to execute

3. Go to Settings->Feedback and submit a feedback, just mentioning issues with integrated setup

They will grab your feedback and forward it to the person in charge, maybe will confirm this theory.

I hope this explanation will help you to solve the issue.

Cheers Beroli

Beroli wrote:

But your NL-ML-Converter needs to be in fact integrated with the Essence in order to connect the Essence to your TV. I don’t know, if this still works, if the integration is not chosen.

When my NL-ML-Converter and BV8 were both working (past summer), it did not need to be integrated to connect my Essence to my TV.  I would turn on my TV, select TV on my NL-ML, then "join" my Essence to the NL-ML.  At the time the B&O app didn't support multi-room so this was with the BeoMusic app.

Stan wrote:

When my NL-ML-Converter and BV8 were both working (past summer), it did not need to be integrated to connect my Essence to my TV.  I would turn on my TV, select TV on my NL-ML, then "join" my Essence to the NL-ML.  At the time the B&O app didn't support multi-room so this was with the BeoMusic app.

Then the solution for the question should be a a factory reset on booth devices without ticking the integrated setting box during the first setup. 

Thank you Stan.