Can not see my BS Essence at Bang & Olufsen app

25 replies

Dear forum

Do you know why I cannot see my BS Essence at my Bang and Olufsen app? I can only see my Beolink Converter ML/NL. So i cannot turn the volume up and down at the app. I will upload i picture also.

I would try to restart your router

Location: Sweden

My B&O Icons:

Beovision-11.png Beovision-11.png
Beosound-Emerge.png Beosound-Emerge.png
Beoremote-One.png Beoremote-One.png
Beoplay-M5.png Beoplay-M5.png
Beoplay-M3.png Beoplay-M3.png
Beoplay-Earset.png Beoplay-Earset.png
Beoplay-Beosound1.png Beoplay-Beosound1.png
Beoplay-A1.png Beoplay-A1.png
I have problems sometimes when the Essence is on my 5gz network and my phone is on the 2.4ghz network (or vice-versa). If you have both networks, try connecting your phone to whichever it is not currently connected.

I don’t understand why this would matter since I would expect the router to route between networks, but it seems to.

Stan

Power down all NL sources - especially any TV connected to the MLNL Converter.

Power down all Beoplay WiFi sources

Reboot TV (if applicable), then Converter, then everything else. 

 

Are you using any Powerline products?

I have reset my essence without any luck and also started up my router and converter more times. 

I don't make any sense that my converter plays tunein as it don't have tunein

Everything has been restarted more times

 

please see screen shot below

I don't know how many of you that understands danish - but it say that the beolink converter is in a intergrated setup with beosound essence. Do any of you know what that means and if I can get rid of that?

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