Moxxey, you've either totally fallen in love with someone at your B&O dealer or you're getting paid by B&O to say some of the things that you come out with.

If I paid 10K for a TV which to me is obscene, i'd expect perfection. I too bought a brand new car and it was perfect - an Audi A3, if there were any faults i'd of taken it back immediately.

I've never experienced any production problems like that over the years with Technics, Panasonic, BOSE and Pioneer CDJ equipment which we use for 24 hours a day, 365 days a year in our studios!

In fact the only problems i've ever had was with B&O - a Century - cassette deck burning out, Cd skipping, casing vibrates, electric door 50% of the time fails to open or close.

Quite frankly, this guy shouldn't have to put up with this on a 10K TV because that is why he's paid 10 times more than say a Panasonic or Samsung because he thought that he was paying for craftsmanship.

I'm sure your dealer Moxxey must love you as you really do keep him in business! But come on, these problems are a disgrace!

Paul W wrote:

I'm sure your dealer Moxxey must love you as you really do keep him in business! But come on, these problems are a disgrace!

You mean, the same dealer where I cancelled the recent Avant purchase after two failed installations due to the production stoppages? The same dealer who swapped out a BV7-40 MK4 due to a major issue (red lines on the screen), replaced my BV10 due to a motherboard issue. That dealer you mean?

Luxury doesn't always equal perfection. As I said, this doesn't apply to watches, cars or TVs. It just depends how an*l you are over the issues involved. With the Avant, the issues involved are rather large, hence my cancellation over the weekend. The issues with dust, small smears and similar behind a panel, where you can only see them <20cm close up to the panel itself, is relatively minor in comparison. As I said, you don't see the tiny smear behind my BV11 panel unless a) you go hunting them, b) you're within 20cm of the panel and c) the sunlight is shining on the panel.

No-one - absolutely no-one - who has seen (and loved) my BV11 has ever commented you can see a smear on the reverse of the panel. It's there though. 

Paul W wrote:

If I paid 10K for a TV which to me is obscene, i'd expect perfection. I too bought a brand new car and it was perfect - an Audi A3, if there were any faults i'd of taken it back immediately.

A fault is a fault and a scratch is a scratch. I'm 100% sure you would've found some of the latter if you had looked under the seats, in the wheel wells, in the undercarriage...

moxxey wrote:

The Beonic Man wrote:

I would also mention it to the dealer. Personally, I do not find that satisfactory and would ask for a replacement TV that is checked before sent to you.

Simon, you find just about everything unsatisfactory :)

I can live with the (very minor) marks. They are very small and can only be seen if your face is about 20 cm from the panel and only when the sun is shining on it. This doesn't warrant me storming in to the dealer, bringing him around to my house (and, of course, only on a day when the sun is shining in so he can see it), get him 20cm in front of the panel and point out every bit of dust, the smear marks and so on.

If I was this an*l about my TV, I'd never drive a brand new car. Looked at my 6 month old car the other day and there are at least three chips on the paintwork, a scratch on one alloy, a small dent where someone parked next to me has opened their door in to mine etc.

I bought a brand new - brand new - gold Panerai which was a five-figure piece, last week, from a London dealer. Looked on the reverse, and there are minor hairline scratches where it has been put back and constantly taken off the stand where it had been on display. I mentioned it, I could see them, but not much the dealer can do to avoid them. Panerai can polish them out though, but I have to wait years for the next service to achieve that. They are very minor, but they are there if you go hunting hard for them.

Some people just go looking for any minor fault thinking that 'I paid thousands, it should be perfection'. Others do not...

Completely agree. A lot of high end watches pass through my hands from former dealer inventories that ARE UNWORN and brand new, but just happen to get small amounts of wear or marks from display duty at the jeweler. Most jewelers in the US don't keep a whole back stock of 25,000.00 watches, what you see IN the case is what they have to sell, and they have to show them. 

Hang out on the AVS forum for a few days and see how many things are wrong right out of the box with TVs from 600-10,000.00 (the LG OLED TV comes to mind, it's not JUST B&O that make 10k TVs, although I got my LG OLED for 2, hehe) from ALL brands. Those guys do nothing BUT complain. So I don't think we should roll over and just live with a genuine problem, but I think with B&O you can make a small problem worse if they start fiddling with the set after the fact. 

I thought moxxey was the main defender of all things 4k , the new improved whizz bang avant in particular. I think Paul W has a point.

I find this thread interesting; particularly people's differing views on what they expect when making a purchase of a high end item. While I agree with some posts that highlight small manufacturer defects such as scratches and smears may be inevitable, it's about how those experiences can lead to a feeling of disappointment for the excited customer having just bought a brand new product from one of their favourite brands. This is the reason I would not accept anything I noticed and would take it back asking for a replacement immediately. Why should that be an issue anyway? What happened to '... the customer is always right' philosophy? Is it just about the dealer and less about the customer? For me, no... a resounding NO. If others are happy to accept such defects then I am happy for them, but I will make a different decision.

Scratches and smears that are only noticeable close up I may choose to ignore, but I can't say that now unless I actually see how bad the scratch or smear is. The OP hasn't mentioned anything about short distances so far in this thread. What they have said is that they noticed scratches when polishing the screen (which may also be visible from a distance) and they are now asking for people's opinions about this. It's a fair assumption that if someone was happy they wouldn't see the need for creating a thread about it, so the customer is not happy, and a customer feeling unhappy is not likely to be a loyal customer wanting to go back and spend more.

It's not about the scratch or smear on the product - it's about how that experience has made the customer feel, and what (if anything) the dealer is going to do about it. I never buy a product, always the person/dealer. To me its 100% about customer relations. Some are good at this, some are not and some don't care either way.

Whiny customers sure piss off legitimate salesmen quick I guess.

From what i've heard simon , you have a bit of a history with the bath lot , lol.