mr_anders_son wrote:

First time I polisch my BV11 screen I noticed it was scratches behind the glass.

Someone else has/had this

I've said a few times recently that it's not just the Avant that has 'behind the panel' issues. My BV11 does, too. Looks like two small smear marks which came about from someone trying to clean the rear of the panel before it was attached.

But, to be fair, you only see them up close and with sun in the room. ie. if you go hunting for them, you'll see them.

I've just lived with them. You never see them 99% of the time. I'd assume your situation is the same?

I'm a lucky guy - my BV8-40 has no front glass 😁

MM

yes BUT dont you think B&O shall fix it?

Can I complain to my dealer?

mr_anders_son wrote:

yes BUT dont you think B&O shall fix it?

Maybe, but it's relatively tiny in the scheme of things that can be/go wrong. Like I said, you only see it up close and generally when sunlight is shining on to the TV.

Besides, I've seen B&O fix issues such as this (and not in a good way!). They fixed my BV10, then created a ton of dust behind the panel, so it had to be fixed a second time.

I'm not saying your TV should have blemishes behind the glass panel, but this isn't a new thing or unique to B&O. iMac's have suffered, some early BV7's did, the BV10 attracted dust and so on. 

If you don't notice it in operation when its on, then don't worry about it.

But if i were you I would mention it to your dealer.  You're not complaining, you have a legitimate piece of feedback on your purchase. 

I would also mention it to the dealer. Personally, I do not find that satisfactory and would ask for a replacement TV that is checked before sent to you.

The Beonic Man wrote:

I would also mention it to the dealer. Personally, I do not find that satisfactory and would ask for a replacement TV that is checked before sent to you.

Simon, you find just about everything unsatisfactory :)

I can live with the (very minor) marks. They are very small and can only be seen if your face is about 20 cm from the panel and only when the sun is shining on it. This doesn't warrant me storming in to the dealer, bringing him around to my house (and, of course, only on a day when the sun is shining in so he can see it), get him 20cm in front of the panel and point out every bit of dust, the smear marks and so on.

If I was this an*l about my TV, I'd never drive a brand new car. Looked at my 6 month old car the other day and there are at least three chips on the paintwork, a scratch on one alloy, a small dent where someone parked next to me has opened their door in to mine etc.

I bought a brand new - brand new - gold Panerai which was a five-figure piece, last week, from a London dealer. Looked on the reverse, and there are minor hairline scratches where it has been put back and constantly taken off the stand where it had been on display. I mentioned it, I could see them, but not much the dealer can do to avoid them. Panerai can polish them out though, but I have to wait years for the next service to achieve that. They are very minor, but they are there if you go hunting hard for them.

Some people just go looking for any minor fault thinking that 'I paid thousands, it should be perfection'. Others do not...

Some people just go looking for any minor fault thinking that 'I paid thousands, it should be perfection'. Others do not...



you're right Moxxey! But in this case I would complain either.

If it where a 500,- Euro Samsung TV, ok, *** happens but on a luxury highend TV set from Bang & Olufsen I wouldn't accept it! They claim high quality and perfection and so the customer deserves it. :-)

I wouldn't buy an Omega Seamaster with just a few scratches, too ;-)