mullerm wrote:

I have recently moved to a new town in Switzerland so have decided to replace my old BV7-32.

I have deceided to take advantage of the BV11-46 offer whereby they throw in the BeoLab14-2.1 system. Moreover I will get a Bluray player and an Apple TV integrated.

The local B&O dealer is happy to source all this equipment and install it for me. However, in his quote there is an amount of CHF 1,290 (about USD 1,400 or GBP 880) for "installation and explanations".

I have been a loyal B&O customer for over 30 years and this is the first time I see such a charge. In the past the dealer has installed the equipment "for free" if I pay the catalogue price.

Whereas I am happy to pay for any cables (in the quote there is already a charge of CHF 250) and perhaps installation charges for the BeoLab speakers (because the dealer is not making any money out of them), the proposed charge seems to be over the top.

So my question to the forum: is there a new policy whereby B&O dealers now charge separately for installation/explanations of equipment you buy from them even when you have paid full cataloge price?

Or shop around....

If you pay the catalogue price, installation should be free, at the exception of cables and special work (if the dealer drills holes everywhere to make a "cable less" installation, it's different!)

I think B&O policy can be confusing. I bought my BV11 with a motorised wall bracket. The dealer was very helpful in providing templates, and the the hinge, in advance so that I could get the hinge set up so that the dealer could then simply mount the TV and make the connections from the cables I had pre-installed.

However, if I am not mistaken, according to the installation instructions the dealer seems to be expected to do the whole installation. This has surely got to be at an additional cost; supposing someone wanted to mount the TV on an unsuitable wall, or wanted cables burying in the wall rather than having them surface mounted? Incidentally, the instructions for the hinged BV11 do in fact show surface mounted cables/ ducting leading up to the TV entry point.... A solution that I would have found to be totally unsatisfactory.

You need to know what you want, what you want it to look like, know that it's possible, and then get a price. Don't just accept a dealer's quotation without knowing exactly what you are getting.

Graham

linkAs long as it is a simple installation, it should be free of charge.

My dealer has never billed me anything for installation or delivery. Granted, my installation only included assembly of my V1, and connection of all the wires from my existing devices (Blu-ray + ATV), plus the initial setup of devices (IR, Button on Beo4 etc.).

But I also needed a new HDMI cable for my Blu-ray, and he made a new antenna cable as the old was faulty. This was also free of charge. 

If he needs to drill holes, neatly hide cables etc. Then I would expect a small fee. Drilling holes in your home is an "invasive" procedure which is irreversible with the risk of damage; and hiding cables can take quite some time.

I can also add that my dealer is very helpful even when I need support for used equipment bought elsewhere. Just the other day he helped me with manuals for a Beolab 14 I bought elsewhere (the manuals aren't online yet), and he fixed the warranty to my name. He even offered to switch two of my used floor stands for two ceiling mounts (which I need).

To be honest it's this kind of service from my local dealer which makes me come back, and use them as much as possible. For me it's a part of the B&O experience!

I think you need to tell us a bit more about the installation.

If it's just a matter of your Dealer transporting the stuff to your home, and setting it up, then it should be free.

Complete installation with hidden cables, mounts put up on walls... Then it's minimum  a day's work for 2 guys I think, can't be free. 

mbee wrote:

If you pay the catalogue price, installation should be free, at the exception of cables and special work (if the dealer drills holes everywhere to make a "cable less" installation, it's different!)

Why?

It could be part of a bargain - but you can't take that for granted.

As bayerische wrote we need to know more about the installation.

What is expected from the buyer - hidden cables from the BV tothe bluray player/antenna/power - hidden cables to/from sub/satelites etc?

Greetings Millemissen

I've been told the 2.1 Beolab 14 offer had a cost for the dealer, who seems to try to get it back...

As far as my same order is concerned, I got the free installation when I finally decided to have the TV on the floor stand. Otherwise, I should have paid to have it fixed on the wall, which seemed obvious when you consider the amount of work.

I haven't succeeded to get a good price for two more rear satellite speakers...