I still praise my BM4500/CD4500-combo - even if I have an Essence and use that a lot more than the CD4500.

MM

I my opinion B&O implies a lot in their marketing communication which in reality is not delivered to the implied level. As it is a premium product this is a problem.

Some people, like me, only find out after they have bought and used the product, and have been waiting patiently for solutions and improvements.

And have grown tired of waiting.

I loved my H8's.

Then I hated them for a long time. You know why.

Now I love them.

You praise a functioning product, but start to hate it when it is acting up..

I think that's a good point well made Graham. It's a question I've thought to ask many times...

However, even the first few posts have given me the gist of the answer. We get excited about a product, buy it, it doesn't work as it should, we dislike it, it then eventually works, and we grow to love it.

How great would it be if everything worked perfectly from day one - and you just KNEW that if you bought a Bang & Olufsen product you were 99.99% assured you'd have a trouble free purchase.  

I have brands I buy without thinking twice about wether there'll be any problems now, or in the future. In the very rare event something goes wrong it's fixed immediately, with an apology - and often a further gesture of goodwill, although not expected. These brands always get my money and my business.

Lee

vikinger wrote:

So do many threads tell us more about the posters rather than genuine product issues?

Graham

I find it very unfortunate that most people come to the forum to give expression to a problem they encounter with a device . It would be very helpful if people would reply to a solution some member brought forward. 

But in most cases you don't get an answer anymore and everyone is groping in the dark.

Although my Moment is full of mistakes, after more then one year, I still love it and would not change it for another washing powder. I just sounds so nice, warm…

I think it's B&O with untrue claims or pure unreliability. Even the A1 is causing problems across the internet as KNOWN has managed more than 10 hours from the battery at low volume levels. Some get 2-3 hours at a high level. B&O's typical arrogant response on Instagram was 'Don't believe everything that you read' - translated, that means don't believe anything that you read from them!

They have to work harder at reliability. The H8s are a great example. £400 for a pair of headphones. £400!!! And yet bluetooth drop outs AND THEN people get send 'reconditioned' SECOND HAND replacements. The brand is a shambles and needs sorting out. It's as though its laughing at the 'new money types' at times - it's very much the Emperors new clothes. 

I find this forum an interesting sick read once or twice a week as it makes me truly glad that I've not wasted my honest earned income on these rather expensive over dressed materials.

It's a shame, but of course, explains why very few people want to buy into it. I find the brand works around materistic snobbery which to me is highly uneducated. AS i've stated before, I love the A1, it's a great design - I just don't trust the company and the way it makes things. Personally, I feel safer buying a Panasonic or a SONOS. They work and they still work the year after and the year after that.

But this forum is a interesting read. Not reading about people's expensive sorrow but more feeling genuinely sorrow for them in many ways.

leosgonewild wrote:

I loved my H8's.

Then I hated them for a long time. You know why.

Now I love them.

Thanks for the laugh Leo !

Paul W wrote:

I find this forum an interesting sick read once or twice a week as it makes me truly glad that I've not wasted my honest earned income on these rather expensive over dressed materials.

It's a shame, but of course, explains why very few people want to buy into it. I find the brand works around materistic snobbery which to me is highly uneducated.

Paul, I assume you mean  "quick" not "sick".  Or maybe not!

One thing I don't understand is why you repeatedly insist that views that differ from your own are uneducated.

Surely an educated view would be to embrace the wonderful diversity of opinions and views in the world, not to scoff at those that don't conform to one's own preconceived, inflexible notions and ideas.

It would be a dull world if we all sat around only ever watching surfing movies (but never on a screen bigger than 40"), selling our cars and drinking San Pellegrino.  But the fact that some people do makes it all the more interesting.

 

 

"Selling our cars" or returning the keys to the lease company ?

who knows?