hi rgbyhkr,

It should happen automatically past volume level 62, so very very loud! It doesn't have much to do with what's playing but more with how loud it's playing.

Michael

Even at max volume it doesn’t open.  No sign that it’s trying to either (as in maybe the mechanism is stuck).  My sources have been AirPlay, Spotify via Chromecast and BT.  Potentially a defective unit?

Jeff

I wouldn't know that for sure, maybe, but ask your dealer first I guess. I am unaware of if any source can have an impact on this, although i think not, but it may be some weird oversight somewhere. Are you sure in the app there is not a weird setting that overrides it/is set to keep it closed? just an idea to start of with the basics as I don't own one and can't check here for you :)

From the last answer, I would try again but with the cover on (for security).

Check with hand or a torch if it opens.

I sheepishly have to admit that even as techie as I pride myself on being, I didn’t think to simply reboot the Edge.  When it powered back upon, the port opened immediately and then closed again as the startup sequence completed.  Obviously a system check sequence that happens as part of a reboot.  Playing music and then raising the volume triggered the port to open above that certain volume level, closing again as volume is lowered below it.  So all seems to be working as expected now.  

Thank you for the help and the reminder of what I should already know - always try a reboot first!  (Facepalm)

Jeff

Neo should know - after all he is responsible for the Edge.

And how does it sound....now?

And how is it using in daily life?

MM

rgbyhkr wrote:

Thank you for the help and the reminder of what I should already know - always try a reboot first!  (Facepalm)

Software issue resolved :)

rgbyhkr wrote:

always try a reboot first!

I have seen this issue at my local dealer, they said it had happened "many" times, and they just pull the power and it works again, until next time.

Seems like yet another SW issue ?

/Weebyx