Hi Tony & welcome to Beoworld🙂

I'm not in the slightest surprised at the quote your local B&O store gave you. Most dealer service centres simply change whole sections/modules as they really don't have the expertise to work at component level. It is difficult to give an exact diagnosis without having it on the bench but I wouldn't be at all surprised if it was a simple capacitor failure or similar which would cost pennies to buy.

Our resident Beoworld guru with these machines is esteemed member "joeyboygolf" who I am sure will be able to offer much better advice than I could. There are several very good repair shops "darn sarth" who would be able to sort this out at a much better price than what you have been quoted if it is indeed a simple component failure (which I strongly suspect).

Sounds silly but have you tried cleaning the lens on the laser (always start with the simple things first)? A little alcohol such as Isopropyl alcohol on a cotton bud is the thing to use - NOT methylated spirit though as it is far too aggressive.

Chris.

Hi Chris and thanks for the warm welcome, 

I've encouraged that you think the problem not serious, I'd keen to get the unit repaired so will wait for a reponse from 'joeyboygolf' and seek him drop him a message if nothing happens.  It would be fantastic if it was something as simple as dirt on the lens and I'll take your advise on that too.

Best, Tony

Hello Tony.

Kind words indeed from Chris, now I've got to live up to them!

Chris is quite correct in his analysis of the fault and of most B&O service centres - the price they quoted was diabolical and probably designed to drive you away.

You could try cleaning the laser lens which, in many cases, is enough to cure the problem, at least temporarily.

Long term, the problem is almost certainly aged electrolytic capacitors on the CD Servo Board. Replacement of said capacitors usually brings the CD system back to as new specs and to that end I believe that member Dillen has produced a capacitor kit to cure the problem.

Armed with the kit, any suitably qualified electronics technician should be able to restore your pride and joy.

I am not privy to the price of the kit but I would be surprised if it were much more than £20 inc. delivery. Add 2 or 3 hours of fitting time especially if the tech is not familiar with the job.

To help such a technician, the full 9500 service manual has been scanned and is on site. You need to be a silver or gold member to access it.

joeyboygolf wrote:

Hello Tony.

Kind words indeed from Chris, now I've got to live up to them!

Chris is quite correct in his analysis of the fault and of most B&O service centres - the price they quoted was diabolical and probably designed to drive you away.

You could try cleaning the laser lens which, in many cases, is enough to cure the problem, at least temporarily.

Long term, the problem is almost certainly aged electrolytic capacitors on the CD Servo Board. Replacement of said capacitors usually brings the CD system back to as new specs and to that end I believe that member Dillen has produced a capacitor kit to cure the problem.

Armed with the kit, any suitably qualified electronics technician should be able to restore your pride and joy.

I am not privy to the price of the kit but I would be surprised if it were much more than £20 inc. delivery. Add 2 or 3 hours of fitting time especially if the tech is not familiar with the job.

I can't compare B&O's response to what may have been similar 'service' from the other brands, but isn't it an awful indictment on the quality of customer service from B&Oand/or dealers? They are a premium quality brand charging premium prices and as such surely the service one should expect is that of the highest quality possible.

A little off subject I know but in the early 70s when I was really in to 'Hi-Fi' I had a belt driven turntable and an SME/Shure arm and cartridge combination. Anyway the belt snapped so I wrote to the UK manufacturers enquiring about a replacement. They wrote back asking for a few old pence plus postage and they would send me out a new belt. The stamp on their letter almost covered the cost of the belt!

At the same I had a large and quite expensive Sony reel-to-reel tape deck which had a plastic dust cover. By accident I stood on the cover whilst it was off the tape deck and broke the corner so I wrote to Sony enquiring if a replacement was available. Shortly after I received a new cover 'with compliments' from Sony at no charge.

Things like this you never forget.

kokomo wrote:

At the same I had a large and quite expensive Sony reel-to-reel tape deck which had a plastic dust cover. By accident I stood on the cover whilst it was off the tape deck and broke the corner so I wrote to Sony enquiring if a replacement was available. Shortly after I received a new cover 'with compliments' from Sony at no charge.

It's easy for them since they can get it back from their professional products line...

I just repaired, Beocenter 9000 CD. Changing caps did not help, so I found used CDM4/19 transport, and put it's laser unit to 9000's CDM2/10. And it works beautifully.

Of course must check adjustments to make it perfect.

ps. these transports are found for ex. older Philips players.

tournedos wrote:

kokomo wrote:

link

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Jandyt wrote:

tournedos wrote:

kokomo wrote:

link

 

😂😂 Love it!

Priceless!! And it's plus VAT!