You might also check with Sound Affair, who seem to sell at least a few spare parts.  I have used them a couple of times for replacement BL6000 woofers.  Very helpful people.

https://sound-affair.com/bang-and-olufsen-product/beolab-6000-speaker-replacements/

Hi

Thought I would give an update to the "Black Spot" issue we had.

I spoke to B & O in Denmark, who flatly refused to supply me a battery, but would only supply to thier registered engineer the total cost would be around £180.

I managed to source a replacement battery from a company in Germany for the price of £24.78 delivered, it took about 1 week and arrived this morning.

I fitted the new battery (2 minutes work) and it powered up fine, except the volume wheel and on/off button would not respond, they worked fine using the app on my phone.

After allowing the battery to charge until 85% I did a factory reset, now everything is working as normal. below is a link to the companies site where the repalcement battery was obtained if anyone else needs one.

https://www.cellephone.de/en/cellephone-battery-li-polymer-for-bang-olufsen-beosound-moment-replaced-8700112-3100-mah_9138_9543

Thanks for the help in diagnosing this fault.

Cheers

Derek

beoandy wrote:

hi, you can see it on this video... 

https://youtu.be/vK4PC1hsvpM

Seems that this video been blocked for private viewing only; did anyone mirror this video or made capture of the procedure itself how to remove the wooden part?

Thank you for sharing.

To remove the back/wooden piece all you need is a credit/debit card push the card down between the wood and metal frame and gently lever the wood on one of the long sides upwards moving around the side as you do it bit by bit it will come away, there are no wires attached to the wood.

Once removed you will see the battery, which is stuck down with double sided tape which you gently peel away using the same credit/debit card, the electrical connection just pulls out horizontally, in the video they disconnected the single black wire to give access to the battery multiplug, but I just moved the wire out of the way instead.

All in all the battery took about 2 minutes to replace, then a factory reset was needed, but as the new battery was only charged to 57% I let it charge up to about 85% before doing the reset.

Once reset it seems to be working fine and the black spot is not to be seen, as I assume the original battery was starting to bulge against the LCD screen.

I would also recomend that you earth yourself to avoid any static that coiuld harm the moment components.

Cheers

Derek