Black spot on Moment screen

15 replies

Hi

We have a Bang & Olufsen Moment, and recently I have noticed a black spot appearing on the screen after it has been on for a while (a couple of hrs), it is slightly smaller than 1 cm in diameter, there is no problem with the screen working as normal when it is there, and it dissapears after the unit has been turned off and allowed to cool.

I am assuming there is a fault developing with the LCD screen?

Any ideas would be gratefully received.

Cheers

Derek

Its not a phone it is a streaming audio system, unless I am missing something?

Willie had this and for him it turned out the battery was swelling up. Take it to a dealer to have it checked over i would say

That sounds plausable, now does anyone know how to get access to the battery?

You need a special tool to get the wooden pannel out. Go to a dealer for support.

Fansastic wrote:
You need a special tool to get the wooden pannel out. Go to a dealer for support.

 

 

Does anyone know where I can get the special tool to get the wooden panel out?

 

 

 

hi, you can see it on this video... 

https://youtu.be/vK4PC1hsvpM

 

Many thanks, brilliant video, it looks easy once ive sourced the correct battery.

Cheers

Derek

BEO apparently WILL NOT under any circumstances release a battery to me, they will only supply to a recognised service engineer to fit at great expense when the job only takes a couple of minutes.

Does anyone know where I can source a replacement battery please?

Cheers

https://www.ebay.com/itm/154204053763#shpCntId

Allthough not exactly cheap.

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