Aussie Michael wrote:

Hi,

Yes I use the PUC connection.

Yesterday I went in to the B&O app and under HDMI A and changed HDMI Control to off. I turned off the Harmony and then wait for the morning.

The same situation happened this morning and no sound and no list functions on BR1 (therefore not connected to the B&O app).

So with the Harmony on (TV on and the SC in the open position) i grabbed the LG remote and pressed the power button to turn it off and on, but i only had to press the button once and it sort of reset itself again and then it said "network connected" and then it worked fine.

I also turned off the HDMI CEC (LG Simplink) too.

I will report this now as a bug with the store for them to raise with B&O for resolution.

Ok, coming back to my own post, and for those that might not see my comments in the other thread and also a reference to myself and slightly modified 

Issue: 

• Press TV (Foxtel) Foxtel is set to start from standby when you press TV 
• TV would raise
• Harmony speakers would open
• No Sound
• No Volume On Screen Display
• No List functions on the BR1 so you wouldn’t be able to use the Stand / Speaker options
• You could press the volume and it would start, but it was loud and you can move the volume up 

 The work around was for me (just power cycling the LG screen would cause them to be connected again after start) :

• Start the Harmony up (no sound etc)
• Then after 5 minutes or so (don’t go too early), You would have to get the LG remote and press the power button once
• It would then cycle the TV off (with the harmony speakers open and on) , and then cycle it on (it takes about 30 seconds) and whilst cycling the Harmony speaker would turn off and on briefly 
• If i didn’t wait 5-10 mins what would happen is you have to press the power off on the LG remote either a number of times so it's best just to wait (Otherwise you could hold down BR1 power for a total NL shutdown of all NL devices on your network, and the TV would turn off AND the speakers would close (as it should))
• TV would restart with the speakers still open
• Volume On Screen Display would come up
• List functions restored; and
• Splash screen saying “wired network is connected”

I would complete the work around and it might be OK say if i turn off for an hour and then back on (but not always the case eg happening each time i turn it off and on), however, over night it's like everything goes in to a deep sleep, i would have to repeat it on the first start up of the day (or as needed). 

B&O service came out and did a software update but that didn’t do anything when the TV was turned on the following day. 

After a week or so, then B&O service said they would like to come and replace the main board, which I’m hesitant to do at this stage.  It's brand new basically! But if it plays up after my next round of tests then they will have to.  

So i started doing a few tests in between this:

1. Changed CEC off my Foxtel Box (doesn't matter as it uses PUC) but my thought was that somehow when i turned off using the BR1 it somehow sent a second command to deep sleep 
2. Quick Start Plus Off (which seems counter intuitive) 
3. Spamming the LG remote mute button and doing an AV reset

After testing these scenarios and then leaving over night and testing, it come to that if you turn off the Quick Start Plus  to off on the LG menu in the LG (not the B&O app nor the Harmony Sound Centre), I don't seem to have the same issue overnight which is what i did before. 

I have an LG G1 so it's under the General > Devices > TV Management 

I’m monitoring it and will confirm with the service if it in fact works or it might go suddenly again. 

Other scenarios i will test because it wasn't also happening with the Foxtel box is what happens when i test say starting YouTube from Standby.  

Cheers, 

Michael.

I also have this exact same problem which i have raised in another thread.  For a bit of background TV was great from install in September through to December when it started happening.

I have unchecked the quick start plus and see if it makes a difference tonight.

Richtw2 wrote:

I also have this exact same problem which i have raised in another thread. For a bit of background TV was great from install in September through to December when it started happening.

I have unchecked the quick start plus and see if it makes a difference tonight.

Aussie Michael wrote:

- The B&O remote app on the TV is inoperable and you get the message "unable to connect to your Bang & Olufsen product.  Please check that your LAN cable is connected to the TV and try again".  You have the option to try again or Disable the B&O app.

- It is connected via LAN and everything is connected by CAT cable.  

If I understood correctly, there is a workaround to swap the cat cable for another, better version. Your dealer should know this.

Beobuddy wrote:

If I understood correctly, there is a workaround to swap the cat cable for another, better version. Your dealer should know this.

Interesting - the Harmony sound stage has a fixed Ethernet cable out of it (no idea what CAT it is?) this then connects to a small RJ45 to RJ45 coupler which is not marked with respect to any CAT rating (it is steel and appears shielded), there is then a short patch cable to the LG (Cat 6).  I'd be surprised if this patch cable makes much of a difference as it is only 30cm long or so?

Anyway just ordered a Cat8 patch cable.... can't harm!

I have this same frustrating issue with my Harmony 88. Please let us know how you guys went ?

thanks

Ash

I’ve been given a high quality S/FTP patch cord Cat 6A as replacement.