Beovision Harmony Connection Issues

28 replies
M(
Offline
mickhoog (archived2)
Bronze
Posted December 20, 2021 at 03:18 GMT
#2161813

Hi,

I've been having an issue with the new Harmony where it is losing the connection between the screen and the sound centre. It's now happened about 6 times and I've been waiting incase it was something that would work itself out.  

It is an intermittent problem. And not sure if it was a result of a software update.  

Essentially they are not talking to each other and I've come to the conclusion that it really is operating like a TV with a Stage. 

How i know its going to not work is when:

- I click the TV button on the remote which is set to start Foxtel (an external cable TV box) and the screen shows HDMI2 on the side instead of HDMI2 Foxtel as it normally would (the label) 

- The BR1 will not have any list functions at all 

- The volume up and down will not work

- The B&O remote app on the TV is inoperable and you get the message "unable to connect to your Bang & Olufsen product.  Please check that your LAN cable is connected to the TV and try again".  You have the option to try again or Disable the B&O app.

- It is connected via LAN and everything is connected by CAT cable.  

 

So i have to when the TV is on:

- Get the LG remote and manually turn off the TV and then back on again

- Note: sometimes that works and today it didn't.  I've also done a reset of my network modem / router etc. 

 

I will contact the dealer and they are responsive and great, but I thought if there was a setting that perhaps someone knows if they have experienced the same would save going down an extraneous path. 

 

Thanks 

 

carolpa
Offline
carolpa
Bronze
Posted December 20, 2021 at 04:54 GMT
#2161814

Aussie Michael wrote:
- It is connected via LAN and everything is connected by CAT cable.  
and how about the HDMI connection between the LG tv and the Harmony? Is the eARC set?

M(
Offline
mickhoog (archived2)
Bronze
Posted December 20, 2021 at 05:35 GMT
#2161815
Yes it’s all set correctly

It does work but when it’s off for a while and then when you turn it on it’s like they don’t want to talk to each other
carolpa
Offline
carolpa
Bronze
Posted December 20, 2021 at 05:53 GMT
#2161816
Aussie Michael wrote:

Yes it’s all set correctly

It does work but when it’s off for a while and then when you turn it on it’s like they don’t want to talk to each other

a hdmi 2 cable is used? Connected to the right ports?

VL
Offline
vlohjr
Bronze
Posted December 20, 2021 at 08:32 GMT
#2161817
Aussie Michael wrote:

Hi,

I've been having an issue with the new Harmony where it is losing the connection between the screen and the sound centre. It's now happened about 6 times and I've been waiting incase it was something that would work itself out.

It is an intermittent problem. And not sure if it was a result of a software update.

Essentially they are not talking to each other and I've come to the conclusion that it really is operating like a TV with a Stage.

How i know its going to not work is when:

- I click the TV button on the remote which is set to start Foxtel (an external cable TV box) and the screen shows HDMI2 on the side instead of HDMI2 Foxtel as it normally would (the label)

- The BR1 will not have any list functions at all

- The volume up and down will not work

- The B&O remote app on the TV is inoperable and you get the message "unable to connect to your Bang & Olufsen product. Please check that your LAN cable is connected to the TV and try again". You have the option to try again or Disable the B&O app.

- It is connected via LAN and everything is connected by CAT cable.

So i have to when the TV is on:

- Get the LG remote and manually turn off the TV and then back on again

- Note: sometimes that works and today it didn't. I've also done a reset of my network modem / router etc.

I will contact the dealer and they are responsive and great, but I thought if there was a setting that perhaps someone knows if they have experienced the same would save going down an extraneous path.

Thanks

Same here

That has been going on since I bought the tv last year.

It only happens at start up and with a sky box but not internal app on the lg. I have sound but no picture. I need to switch off the tv and start again

The dealer think it’s a handshake issue and did some settings change but it never seemed to be be resolved.

Thanks

Vince

M(
Offline
mickhoog (archived2)
Bronze
Posted December 21, 2021 at 00:08 GMT
#2161818
Thanks Vince

I think that perhaps maybe it has a CEC setting that’s somehow affecting it.

It’s definitely not the luxury experience I was expecting.

I’m testing a number of scenarios.
VL
Offline
vlohjr
Bronze
Posted December 21, 2021 at 13:59 GMT
#2161819
Aussie Michael wrote:

Thanks Vince

I think that perhaps maybe it has a CEC setting that’s somehow affecting it.

It’s definitely not the luxury experience I was expecting.

I’m testing a number of scenarios.

Thanks Michael would be grateful I fou could share some of you findings thanks vince

fansastic
Offline
fansastic
Bronze
Posted December 21, 2021 at 19:29 GMT
#2161820
Hi, do you use a puc connection with your set top box? I have such a box for my tv service connected to hdmi A in the soundcenter and connected a puc cable to the box. In the setup menu on the source (hmdmi A - renamed to my tv service provider) I can switch of the hdmi remote control and select puc connection in submenu called device installation.

To summarise:

Settopbox connected to HDMI A

Select source HDMI A (you can rename it to your service provider)

Select Installation device

Set puc connection

Again in source HDMI select HDMI control switched of

This is how my Harmony works. On startup the set top box has to power up - before booting up the TV shows HDMI A and as soon the box is on it shows the name as set in the sourcelist.

Hope this helps.
M(
Offline
mickhoog (archived2)
Bronze
Posted December 22, 2021 at 01:27 GMT
#2161821

Hi,

Yes I use the PUC connection. 

Yesterday I went in to the B&O app and under HDMI A and changed HDMI Control to off. I turned off the Harmony and then wait for the morning. 

The same situation happened this morning and no sound and no list functions on BR1 (therefore not connected to the B&O app).

So with the Harmony on (TV on and the SC in the open position) i grabbed the LG remote and pressed the power button to turn it off and on, but i only had to press the button once and it sort of reset itself again and then it said "network connected" and then it worked fine.

I also turned off the HDMI CEC (LG Simplink) too.

I will report this now as a bug with the store for them to raise with B&O for resolution. 

carolpa
Offline
carolpa
Bronze
Posted December 22, 2021 at 05:16 GMT
#2161822

Aussie Michael wrote:
I will report this now as a bug with the store for them to raise with B&O for resolution. 
Wise. Do so.

But did you investigate your Sky box out settings also?

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