beovision eclipse only flashing green light

22 replies
L(
Lapet (archived2)
Bronze
34 posts
Posted January 4, 2020 at 18:18 GMT
#2131471

Hi all, my BV Eclipse was totally fine, but today the green light in the front starts to flash green and a have no sound and no picture. I can see the BV Eclipse over spotify  but nothing happens ;(

Can someone help me please?

 

fansastic
fansastic
Bronze
813 posts
Posted January 4, 2020 at 19:25 GMT
#2131472
Did you try disconnect it from the mains and reconnecting after shirt while?
L(
Lapet (archived2)
Bronze
34 posts
Posted January 4, 2020 at 19:55 GMT
#2131473

Yes, I already try to disconnect the whole system from the power more then 15 min. The strange thing is, that I can see the system in the app, but I can’t get any pictures or sound 

A(
abyss (archived2)
Bronze
48 posts
Posted January 4, 2020 at 20:02 GMT
#2131474

Same yesterday with my eclipse, but i left the house, so i didn‘t care much about it. Today the tv was working as always.

cheers

L(
Lapet (archived2)
Bronze
34 posts
Posted January 5, 2020 at 11:08 GMT
#2131475

Thank you for your feedback! I try the same , but today the eclipse doesn’t work.

any idea what else I can try?

fansastic
fansastic
Bronze
813 posts
Posted January 5, 2020 at 11:29 GMT
#2131476
The manual says that the green light is flashing in case the tv has been disconnected. Please check your inputs in both the screen as the soundbar. Maybe a lose connection, make sure you also check the small connectors for communication between soundbar and screen.

Also see this video for more installation different connections:

https://vimeo.com/232474225

Hope this helps
L(
Lapet (archived2)
Bronze
34 posts
Posted January 5, 2020 at 11:57 GMT
#2131477

Thank you, I checked all connections but it seems like everything is ok with the cable and the connection. 

fansastic
fansastic
Bronze
813 posts
Posted January 5, 2020 at 12:05 GMT
#2131478
Lapet wrote:

Thank you, I checked all connections but it seems like everything is ok with the cable and the connection.

Both the hdmi and the odd cable from soundbar to communicate with the tv, it is situated on top of the bar and you need to dismantle the tv to get there. It is quite a undertaking but I suggest you try this to make sure all connections are correct.

Alternative is to get your dealer to send somebody. I have no more suggestions for you apart from reconnecting the BR1, there is a small reset button on the bottom of the soundbar / black tv end for that.
A(
andybandy (archived2)
Bronze
155 posts
Posted January 5, 2020 at 13:35 GMT
#2131479

Have you try change battery in BeoRemote one, Reset your remote control and pair it to the soundcenter again, with the button on the right side? 

Could work:)  

A(
abyss (archived2)
Bronze
48 posts
Posted January 5, 2020 at 14:26 GMT
#2131480

Or, try to start the tv with the app, or if you have a apple tv, try it via the apple remote.

or
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