No, I've not experienced that and I used to own the first MKI BV7-32 (now the BV7-40). Yes, camera panning can be a little frustrating, but it's certainly acceptable.

I have a poor basic old analogue signal as a 'backup' and camera panning is ok. The only problem I have/had with poor SD signals is grain around moving objects - sport is a good example.

I'm amazed that B&O simply fobbed this off as a poor signal. They ought to know that their recent BV7s are fairly capable, even with a poor SD signal. BTW standard definition DVDs offer a decent picture, particularly on the BV7-32, so you won't get better than this, apart from HD. If you're experiencing problems from a DVD, then B&O should take your problem seriously.

Thanks for your reply.

We have had their Denmark technical bods write to me and blame it on the compression of signals when they convert original film to DVD or send out tv signals.  At least they acknowledge they could see the problem on the sets (we sent them lots of DVD's off the high street with specific scenes where it was awful), but they could suggest no rectification to the problem.

When I showed the letter to the UK marketing team, I suggested that as a layman buying a tv, I think the TV should give a good quality picture similar to lesser brands who do not suffer the same problem (we have tried and they are fine!).  Their final sentence was 'we are the best in the world, bring it on' (paraphrased!).

We have spoken to a local magistrate who thinks we are mad not pursuing this for full recovery of monies but we are still debating whether to sue to dealer but to be honest it is not his fault - he has been stitched as much as we have. We were just the first to notice the faults.

I have just read about turning film mode off.  Never even knew this existed.   Do you know about this?

Also have major problems with DTV on Beovision 7 & 6-26 (have issued another thread) - would be grateful if you know anything about this problem aswell.

Thanks, Rob

Hi Rob,

I have the BV7-40 Mark III and don't have any of the problems you seem to be experiencing. Prior to buying that I had a BV7-40 Mark II on loan from the dealer until the Mark III arrived to replace it. That never had any issues either. In fact, I was very impressed with the Mark II and sometimes think it looked better than my exisitng Mark III. I have no experience of the Mark I so cannot comment. Which version do you have?

There is no way that any B&O TV should show problems of lag so I strongly suggest you pursue this. Although you speak kindly about your dealer, and I am sure with good reason, I still think this is the sensible and only route since it is your initial place of purchase. I am guessing it may be out of warranty now. However, I have always admired B&O for priding themselves on providing excellent customer service, especially their aftersales support. If you are not receiving this then I am very disappointed with the brand and they will undoubtedly go down by a long way in my esitmations. If you were given the statement by B&O that you posted, then I find that to be completly arrogant and again, B&O lose credibility with me by making such a profound statement. In many ways their products are among the best, but they are certainly not infallible.

Good luck and do please keep us posted of your progress. If you receive no helpful support from your dealer or B&O themselves then I definitley think you should go ahead with a court case. Do not accept anything less than a 100% working and fully functional TV. You are absolutly correct to assume that ANY product from this company should be way above the competition. That is what we pay for so to accept anything less is simply not an option.

Simon.

Thanks for your comment Simon.

I must say I am totally gutted with the product - especially as this was the gift to myself for finishing my self build house over a 10 year period - now I am so disappointed it is unreal.

Can I ask a favour - We sent GI Jane, Predator, Lake House and Stigmata DVD to B&O to check as these show the faults very evidently.  Do you have any of these?  If so I could give you the frame reference that we notice the problems on so badly - I am still not sure whether I am just going mad!! I had another dealers chief technician  came out last month who agreed he saw the problem.  He said he had the same set and had never noticed it before - then went home and saw it on his set and was gutted!  I would even be prepared to send you a new DVD and see if you see the problem we see?

We are still in warranty as this was highlighted just after point of purchase and therefore would be claimed as a latent defect which is unresolved (agreed with magistrate) and there is hell of a lot of correspondance stating the problems over the last 2 years. They have already replaced the Beovsion 7 with a new one a year ago but it made no difference (not sure what model this was)! I do not beleive it is the tv signal as the DVD's are as bad.  They suggested we use blue ray - not much use when I have 400 DVD's tho.

Your thoughts? Rob.

What model do you have?! 32" 40"? mkI, mkII, mkIII...?

You sent dvd's to B&O headquarters? I can imagine not alot will happen with that one... so so sorry to read this disappointment :( For the amount of money you paid you should be happy with the product that's for sure. 

Hi Simon

Many thanks for reply again - I feel at least someone is listening.

I will send you the DVD's early next week with a list of the specific scenes where the lag is worst.  I will obvisouly send a self addressed envelope with stamps.  Thsi is very kind of you.

I would note that I went into the delaer last year with the DVD's.  The problem was visable on their beovision 7-40 sets, but only half of us (6 people were watching) could see the lag!  Maybe its my glasses!!!!

With regard to signal strength, since it happens on DVD's this is irrelevant - it is happening in the TV not the singal as far as I understand.  I have had noise filters fitted to all electrical circuits, even had the aerial replaced on the roof by B&O but still no joy.

I do not know what model I have.  I will find out and come back to you. The TV is a 40" set.

Our dealer has already changed the set last year for a new one but we still have the same issue.   I refuse to pay anymore to have the set changed as previously proposed by our dealer - this is when I threatened court action and I got responses direct from B&O saying not their problem! I am happy to scan and send you their letters if you wish?

I will reply to Moxxey's reply shortly so please keep in touch.