Damaged in what way?  Physical breakage, or they've tried to update it and corrupted the software?

Lee

Software damage iand t know needs a new DVB unit which is no longer available 

Hi Stuart,

Can you let me know what is listed under "Type", "Acc" and "SW" on the product label (you'll need to remove the speaker cover for this as the label is underneath).

Do you know which software version / build has been installed by the dealer?

Depending on which version of 6-26 you own, some of the software builds may not support the model of DVB tuner installed, so it might simply be a case of needing to re-flash a different version.

Martin.

The type is a 9292

Acc is DHD

There isn't an SW on the product label. How would I find the version of the installed software? I would imagine that the dealer would've installed the latest software.

Regards, 

Stuart

stuart50_1 wrote:

How would I find the version of the installed software?

Hi Stuart,

Press MENU (press it twice if the first press just shows the extra buttons for the current source).

Use the down button until 'OPTIONS' is highlighted, but don't press GO to actually select this menu.

Press the red button, then press GO, this will bring you into the customer service menu.

There is a sub-menu from here named 'STATUS INFO' where you will find the software versions for all of the modules.

If you can reply with these I will see if they look correct for the DVB module that is installed in your television.

Kind regards,

Martin.

Hi thanks 

Ap sw 10.11a

Ap boot 01.10a

iop sw23.00a

m2 sw 10.11a

stb table 05.26a

dtv Rep sw 01.30a

dtv sw version 0.0.0.0.0

Dtv he model is 0.0.0.0

If I reading this correctly it does not look as if there is any software on the DVB tuner ?, it was a Bang and olufsen Engineer that I asked to up grade the software .

I did read the services page on his laptop . He did not have a USB with him and I leant him one . It did have content on it ,on the Bang Olufsen services page it did say use a USB with no other content on . 

serial number is 22253453

type 9292

item number 1830290

Thanks Stuart,

It wasn't clear from your initial post whether it was a service engineer or the store themselves who had performed the update for you, albeit you were looking for advice on your legal position rather than technical information which understandably makes this detail irrelevant. I honestly have no idea where you stand legally in this respect.

My initial thoughts were that they might have accidently selected build 9.x when performing the update, which would then not support your DVB-HD module.

From the software versions listed above I can see this is not the case though, and in any case this is mistake that was much less likely to have been made by an experienced service engineer.

The zero version numbers are probably the result of failure of communication between the tv and the DVB module which could indeed indicate that the DVB module or it's software update failed.

Kind regards,

Martin.

If the engineer chose the correct model and type number on the service tool it would have given him the correct software to load to the USB wouldn't it?

Either way, I'm with Martin.  I think the SW has become corrupted - and a reinstall would be the best policy.

However, I'm not certain how the SW could be uploaded if the module is corrupted?  Can you force it through?

Back to the recourse thing though.  If you took your Rolex into a jewellers for a service, they broke it, then strapped a Casio Digital to it and said "well, it still tells the time..." - would that be acceptable?

Lee

👍