Hi all,   

Finally, I have been contacted by the engineer who wants to know what the valise marker is  ie MK1, MK2 or MK4.  Where would I find this info on the TV?  Sorry if this sounds a little odd but I'm having to get a phone message translated from french to english by a french neighbour!  The only paperwork I have is the invoice which has no information on it.

Thanks,  Chris

Chris wrote:

Hi all,

Finally, I have been contacted by the engineer who wants to know what the valise marker is ie MK1, MK2 or MK4. Where would I find this info on the TV? Sorry if this sounds a little odd but I'm having to get a phone message translated from french to english by a french neighbour! The only paperwork I have is the invoice which has no information on it.

Thanks, Chris

Just tell him the serialnumber - it is his job to find out, what Mk it is.

MM

Thanks, I have already provided him with the serial number some weeks ago but now he has come back with this request.  Chris

After a week short of 4 months before I finally flipped and emailed TM, the BV11 was fixed on wednesday 😁.  It's soooooo good to have it brought back to life!  

The engineers were here for 4 hours and when they arrived with the large trunk 'valise'  I asked them if they'd come for the weekend!

The hard disk was the problem & had to be replaced.

So just wanted to say thanks to all of you that were so helpful in trying to remedy the problem - much appreciated.

Wishing you all a v.good weekend.         Chris

As a BV11 owner it's good to see that this problem was resolved, even after an unsatisfactory wait.

I wonder whether B&O's guarantee policy is correctly set-up with its dealers..... there should be no reluctance for a different dealer to attend to a repair if B&O have proper procedures in place to reimburse whoever fixes a problem.

Graham

Hello,

I got the same problem here! My BeoVision 11 won't turn on, there is a flashing red light on the top of the BeoVision. I have done different things but nothing helps (turn it off for 12 hours). But the BeoVision still turns of the wall when I turn it on with the remote. Does anyone an idea what the problem is? 

Thanks! 

Piet

Hello,

I got the same problem here! My BeoVision 11 won't turn on, there is a flashing red light on the top of the BeoVision. I have done different things but nothing helps (turn it off for 12 hours). But the BeoVision still turns of the wall when I turn it on with the remote. Does anyone an idea what the problem is? 

Thanks! 

Piet

Welcome to Beoworld!

It sounds as if your TV is in WAIT mode after wrong insertion of the PIN and a long mains disconnection. Leave TV connected to the mains for at least 3 hours. Then, on turning on the TV, you should get a PIN request. If you don’t have the PIN contact a dealer with your serial number (and proof of ownership.) This is all described on page 67 of your TV user manual.

Graham

Dear Graham,

Thanks for your quick response. 

When I put the plug in the socket he immediately gives a red flashing light. I had not even a chance to enter the PIN (And I know the PIN).

Do you know another solution?

Thanks for your good help.

Piet