Welcome to Beoworld.

I assume one of the things tried was to completely disconnect it from the mains, leaving it a while and then connecting to the mains again?  This often works in cases like this.

I'd assume that the warranty is Global in which case for a new TV like this, I'd expect B&O France to be able to deal with it under warranty and if necessary, cross-charge back to where you bought it from.  Where did you buy it out of interest?

I'd contact B&O customer services and explain the situation and see what they say.  Clearly, taking it back to the UK is not an option and they should understand that when people move, they take their household items with them.

Is there any way you can try a different source rather than the Humax HD box?  Via the USB for example to see if it works then just in case it's a communication error between the Humax and TV.

Good luck,

Dave.

It seems that you had the "quick start" function turn on and now it's off. You need to check your settings (energy savings).

I would check also if your humax box is correctly set up in the sources. It seems it got lost.

Try to erase it and install it from the beginning again including Puc code (beo4 button, hdmi...).

One thing I don't understand is that after the electronic curtains you had a "Menu screen", you should have had a picture not a menu.

Do you have french TNT set on "TV" and Humax set on "DTV" or vice versa or is the Humax your only source ?

 

Hello Dave and thanks for the info.

Yes, it was disconnected from the mains for around 3 hours.  It has since been disconnected for 3 weeks!   I bought the TV at Genesis, Jersey.  Originally I wanted to buy it from the store in Rennes, Brittany but couldn't get a reply from them so I decided to take a trip to Jersey as it was a birthday gift for the other half (big number birthday!).  Our old MX6000 of 21 years gave up the ghost last autumn and had we still been in the UK it would have been taken to a great guy in Exeter who repaired it for us once before - unfortunately and reluctantly it has gone to the recycling plant. Having loved the TV we decided to get an up to date B&O but we are no way in any sense technical neither do we need all the bells and whistles that comes with it.  We just wanted a good screen and sound and the record function a bonus. 

I did get on to BeoCare who suggested someone not too far away from us but it has taken 3 weeks to get a reply from this company.  This morning I've been contacted by an engineer who is going to come out to the house and do a test - I'm sure there's not much wrong with it hopefully - I will keep you posted.

Thanks again

Chris

 

 

Hello BeoGreg and thanks for the info

I have no idea whether the quick start function is turned on or not.  As said on my previous reply we're not in the least bit technical but we've been plodding our way through the instruction booklet bit by bit.  

Genesis set up the TV and the Humax for us so all I had to do was pick it up from Jersey, get it safely in the car, on the ferry (another story!) and then drive it 200 miles home, plug it in and switch on!     All worked fine for 4 months.

We don't have TNT.   We do have the Humax set on DTV and it is our only source.

I can't check the energy settings as I can't get beyond the initial screen.  I used to switch on, get the B&O banner float across the screen, wait a short while and then the Freesat/Freeview logo would appear then eventually the humax menu would appear and then I would choose the programme to watch etc.

Hope this makes sense to you and thanks again for the info.

Chris

 

Ok I understand better. If you are stuck with the B&O logo after unplugging the tv than only a tech can help you !

One more question : have you tried another source than dtv on the remote (radio, tv, dvd...) that could wake up the tv and get access to the menu (and the total reset fonction) ?

Never the less - have you tried to unplug the Humax - unplug the HDMI cable?

And then pressed another button - after disconnecting/connecting to the mains again?

Isn't the tv setup for HomeMedia, WebMedia or so too?

MM

I haven't tried another source but I will give it ago tonight - infact so far I've only done as instructed by the techno chappy and that was via the phone whilst he was on the phone as I'm reluctant to fiddle with things I'm yet to understand!

Thanks,  Chris

Hello MM and thanks.

I have unplugged the Humax & HDMI cable but still it appears to be stuck.

Chris