Dave, I agree with you entirely France is a great place to live.  My french neighbour agrees that when it everything works in France it's good but when it doesn't it's tres mauvais'  (in our village quite a few of us have been without a telephone/internet connection for 6 days whilst waiting for Orange to identify the problem! - there's a lot of grey hair in this village!) .  

I'd be interested to know what the top bods at B&O would make of the after sales service here in France as it doesn't bode well for B&O's reputation especially with a new and expensive product that is only 4 months into it's life.  

Hey ho, guess I just have to sit & wait!  Will keep you posted.  Chris

Hi HardCopy,

Just tried your suggestion 11111 go but nothing happens other than previously said.  Thanks anyway.  Chris

Hi Mehitabel,

Very sorry to read your post. This must be very frustrating. I almost cannot believe how patient you are. I would have rented a van and brought it to the nearest dealer within the first week of no response.

Did you try other dealers? I am convinced my dealer would have picked it up and brought a temporay television the next day after I reported an issue like this. I am getting real good service here and I would suspect this to be normal for the brand.

Hi Amazone,   thanks for your post.  Believe me I am very frustrated we are almost to the point of tears but what can we do.   I am in the hands of BeoCare (who I contacted in the beginning) and ADE.  ADE being the company I was told to contact by BeoCare as I had no idea as to whom to contact.  To begin with even BeoCare gave me the wrong email address and I had to do a search to find the company.  I have rang ADE and left several messages including on the 24/7 answerphone and emailed several times and have even resorted to sending an email from the ADE site under 'Devis' to ask if he'd forgotten me and in the hope of a response but have only had the one response from him some weeks ago when he said he would come and do a test - interestingly I got the call from him the morning after I emailed Beocare to say I'd had no response.   I'm beginning to wonder if this guy is a one man band with too much work.    It's a shame because I have several B&O products purchased over many years that have worked perfectly, (this was a surprise 60th birthday gift for the other half)  but if this is the after care service I can expect in France and the service from BeoCare (who also take days to respond) then I shall not be buying another B&O product.  

In the end I may have to wrap it up and take a trip to Jersey where I bought it but I can't bear the thought of the journey plus the cost of getting it there (and then having to return again to collect it (4 x ferry fares with car + travel to St Malo).  I'll keep you posted as to the outcome!   Chris

check you inbox Mehitabel

Thanks for the info HardCopy - did it last night.   Chris 

Hi BeoGreg

oooh I so wish we had a B&O store nearby but................................however, he has until next week and then something soft and brown may hit the fan but it wont be chocolate! 😁.   He obviously is not aware of a women's wrath!!

At the moment I'm calm and very happy as our parcel arrived late yesterday and it's WOW, it looks brand new, I don't want to touch it for fear of putting a finger print on it, it is at the moment sitting on the kitchen table being admired (sad that I am!) whilst I await the other half to get the bracket fixed to the wall!