Beovision 11 - BBC iPlayer 'sorry we do not support your device'

7 replies
J(
Offline
jonm27 (archived2)
Bronze
Posted January 1, 2014 at 17:55 GMT
#2007172

I'm having more problems with the Webmedia on my Beovision 11. The latest issue is that on selecting BBC iPlayer I get 'Sorry we do not support your device.' Any UK-based owners out there who also get the same error? All other networking and webmedia items appear to work fine. I am loathed to have to reset the TV and reconfigure speakers etc. The firmware is 1.0.5.33043 23/10/2013

Thanks

S(
Offline
Simonbeo (archived2)
Bronze
Posted January 1, 2014 at 18:00 GMT
#2007173

Thread on this for V1 says it will be fixed, not a priority from the sounds of it

http://archivedforum2.beoworld.org/forums/t/8528.aspx

J(
Offline
jonm27 (archived2)
Bronze
Posted January 1, 2014 at 18:23 GMT
#2007174

Thanks Simonbeo.

Peter
Offline
Peter
Gold
Posted January 1, 2014 at 18:55 GMT
#2007175

Known problem - BBC changed some settings without letting B&O know - there will be a fix!

My B&O Icons:

BeoCenter-9500.png BeoCenter-9500.png
Beoremote-Beo4.png Beoremote-Beo4.png
Beovox.png Beovox.png
Beovision-11.png Beovision-11.png
Beotime.png Beotime.png
Beosound-Stage.png Beosound-Stage.png
Beosound-Moment.png Beosound-Moment.png
Beosound-5.png Beosound-5.png
Beosound-2.png Beosound-2.png
Beoremote-One.png Beoremote-One.png
Beoplay-Portal.png Beoplay-Portal.png
Beoplay-Earset.png Beoplay-Earset.png
Beomaster.png Beomaster.png
Beolit.png Beolit.png
Beogram-400x.png Beogram-400x.png
Beocenter-2.png Beocenter-2.png
S(
Offline
Simonbeo (archived2)
Bronze
Posted January 1, 2014 at 19:25 GMT
#2007176

http://iplayerhelp.external.bbc.co.uk/help/announcements/BangandOlufsen_iplayer

cut and paste this for info

vikinguk
Offline
vikinguk
Bronze
Posted January 2, 2014 at 15:24 GMT
#2007177

This problem has still not been resolved.

I have also found on the BV11 that the iConcerts link returns an error message whichever concert is clicked- on in the iConcerts menu. This was working OK when I last used it about 2 weeks ago.

Graham

OP
Offline
Opman
Bronze
Posted January 2, 2014 at 22:15 GMT
#2007178

vikinger wrote:

This problem has still not been resolved.

I have also found on the BV11 that the iConcerts link returns an error message whichever concert is clicked- on in the iConcerts menu. This was working OK when I last used it about 2 weeks ago.

Graham

Hi Graham

I will notify Technical in the morning about your iConcert issue.

Regards

Nick

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