Just as your B&O specialist, I don't know what you are talking about. 

🙂

Try pressing MENU on the remote, place the cursor on OPTIONS and press RED and then GO (within 3 seconds after you pressed RED). You should now be in the "Customer service menu". Go into "Adjustments" and you will find an option called "Film mode". Try turning it off...

Magnus

I own a beovision 8-40 mkII,what gives a better picture, film mode or game mode?

Well it seems strange that 'specialists' dont know about recognised issues with modern video processing techniques when so many reviewers and customers do.

You can read about the 'soap-opera effect' here:

http://en.wikipedia.org/wiki/Motion_interpolation

Also this is taken directly from a review of another unit, and is what I was looking for in the setup of this panel:

The soap-opera effect brought on by enabling [LED Motion Plus] was milder than other similar implementations, but as we failed to observe any improvement in motion clarity, we chose to leave it off.

The result was not really what we had hoped for: engaging [LED Motion Plus] introduced obvious interpolation artefacts around and even within the moving objects, so much so that measured motion resolution actually dropped paradoxically to 250

:)

Wow, well isn't this a friendly reply.

Have you considered that the unit in the showroom was setup correctly and the one delivered was set to factory defaults? Or even the fact that the salesperson doesn't even know what motion interpolation is or recognise it as an issue when it visibly destroys the aesthetic of films when that feature is active.

First of all you have misinterpreted my original post. I said he asked me to come over and take a look at it, as in 'hey, come over and check out my new tv' not come over and set it up for me. It just so happened that I noticed the 'soap-opera effect' as soon as he switched it on and simply wanted to rectify it for him. He hadn't played back any movies at this point either and as soon as he did the effect was noticeable/distracting to him too.

I believe I am entitled to my own opinion, and my statements made about the manual and UI were in fact my own opinion. I just found it strange that such an expensive set has such a basic UI and that nowhere in the manuals does it show you have to configure hdmi inputs and then add presets to the remote. I don't know of another panel where you cant simply plug an HDMI cable in and then switch to that input.
Again, this is my opinion and if none of it bothers you then that's absolutely fine.
I also didnt refer to the dealer as stupid, I just stated the fact that he did not know what was causing this to happen.

The picture is trash... well I'm pretty sure I didn't say that either, the picture is incredible.. but the motion processing is IMO terrible and needs disabling. Personally I would want to watch a film on blu-ray exactly as it was intended frame for frame. I don't care for these inserted/smoothed frames nor do I wish to watch classic cinema look like it was shot on the set of Neighbors.

Anyway, thanks for all your input though symmes, that was really helpful!

Thanks Magnus, im sure this will be it!

Do you know the difference between film and game mode. Im guessing game mode reduces input lag?

Also there isnt a 'go' button on this BEO4, is it simply the select button in the centre of the arrows

@Oreo, Those particular issues are defined in the owner's guide.  BTW, I didn't read your reply after the intro, because figured I might know the rest.  My original "album version" also included that your dealer should have trained your uncle to use the TV, the remote, and the manual, not to mention having loaded the correct PUC.  Amazing how well that works when the exchange is more than transactional.    

But all that being said and assuming from your time stamp that you are in NA, let's say I owe you one.  Next time you have an issue like that, send me an email with your phone number.  I will call you right back and we'll work it through to a conclusion or get you an answer, in real time.  Hows' that?

Oh absolutely, they should have cooked him dinner and done some yard work afterwards too...

Thanks for all your unconstructive posts by the way, and while you arent prepared to take the time to even read my responses I appreciate that obviously you are always right and I am most definitely wrong.. whatever you end up going off track and talking about. You win. I get it.

Thanks for the offer though that is really kind of you, but I wont bother calling as I'm pretty sure you wouldn't actually have any technical answers or solutions anyway considering not one of your posts has been helpful or even relevant to my original query.