Thanks Beojeff - that makes sense.

The moment is (now) integrated with a BV11-55, sharing WISA speakers.

Will Beocare respond, even if the Moment is out of warranty I wonder?

Such a shame, having waiting so patiently for the v1.x software to finally be revved to v2 to fix so many of the launch issues, it was finally a stable and usable system that met expectations. 

T

The general release version of the software still hasn't been fixed.  In addition to the stuttering I've noticed that it's not picking up new additions to my collection (on a Mac Pro running Twonky).

Last night I went to listen to an album on Deezer only for it to only play the first 30 seconds of each track.  Then I switched over to DLNA thinking I'd get lucky and it started stuttering immediately.  In the end I just turned everything off.😡

andy_js wrote:

Last night I went to listen to an album on Deezer only for it to only play the first 30 seconds of each track.

hostler wrote:

Thanks Beojeff - that makes sense.

 

The moment is (now) integrated with a BV11-55, sharing WISA speakers.

 

Will Beocare respond, even if the Moment is out of warranty I wonder?

 

Such a shame, having waiting so patiently for the v1.x software to finally be revved to v2 to fix so many of the launch issues, it was finally a stable and usable system that met expectations. 

T

BeoCare should not be able to get off the hook from responding to you just because the unit is out of warranty. This isn't a situation where the hardware has failed. The reason for the problem is that B&O made changes in the software that have rendered the unit useless.They don't seem to be interested in fixing the problem that they've created. We need to keep making a lot of noise to get their attention.

Same story  for me as well. Beocare's response was to contact my dealer.

After waiting in vain for a fix to this problem from B&O, Last Monday I finally cracked and contacted them through the 'Contact Us' page on their website, using the webform option.

On the page entitled 'Submit a question to our support team' there is the option to select 'Complaint' In the Category dropdown box:  I selected this, then gave them an explanation of my problem, mentioned that I was aware others were affected, stated that I thought the situation unacceptable for all Moment users, and finished by requesting a rollback.

After a few days of emails and further queries about my setup, my software was rolled-back to 2.2.31594.26265250 on Friday. B&O followed it up swiftly with a personal message and a short survey - a result I was ultimately happy with. 

So far no further problems playing Deezer/Tunein from my 2014 Moment to ML sources via the ML/NL Converter; I just wish I had contacted them sooner.

Perhaps raising a Complaint this way is how to get a prompt solution from B&O?

Just did the same thing as Beocat47. Fingers crossed they will answer shortly.

I'm still waiting for BeoCare to respond. I have supplied my Serial Number and SW version, and they have escalated to "the Back Office" to see if this is possible.

To be fair, this moment is only used occasionally, so I'm not in a burning rush ... but it all feels a bit disjointed and unconnected on their end.

If I do manage to get a rollback, I'll disable auto-updates for a very long time indeed.

Will let you all know how I get on